and booked 3 rooms at each hotels. Agent (vibin bobby) is a worst agent, we have ever met. We have made full payment in advance, but no any proper service from travel triangle after payment. Here is our story. On Day 1 We reached late midnight on Bangalore airport due to delayed flight. Driver was there to pick and drop us to hotel. It was ok and as per planned. When we reached hotel (Pai Comfort), Hotel manager said we have only 2 rooms available for now and you have to adjust in them. We did fight with them to get as per our bookings (we have booked 3 rooms) After an hour , they booked 3 rooms in different hotel (Pai Viceroy). and we shifted to there near about 3 am midnight. It was horrible experience, we faced in the starting of our trip. On Day 2 We checked out and going to Mysore. Driver was covering places as per his timings, not following our planned schedule with travel triangle. We visited some places and reached hotel (the president) in Mysore. we have booked extra bed for one of our family (mentioned in voucher also) but cassia holidays(vibin bobby) didn't booked it. again we have to argue / fight with him. On Day 3 We checked out and going to ooty. again same issue with driver. we have visited some places and checked in to hotel in ooty (sabol holiday resort). Resort is far way from ooty city. so we must have to order dinner from there. Dinner was horrible. no in-house restaurant facility, and worst service they have provided to us. there are even no spoons, no glasses to drink water but somehow we adjusted. In room, there was no towels and toiletries, we asked them, they said, towels will be provided at next morning 7 am, again we fight with them and manager did some arrangements. On Day 4 We visited some places in ooty. and taken dinner inside city (Pankaj restaurant, it's good). as we have already faced issue in dinner in sabol. returned back to sabol holiday resort. On day 5 We checked out from sabol resort, during checkout , there is no any staff person available to pick up our luggage, Now we are going to coorg. visited only one places en-route. Again driver's fault to not cover other places. reached hotel (The cassita). The cassita staff has provided us very good service and we really enjoyed their service. We recommend to book this hotel (The cassita),http://www.thecasiita.in/ if anyone is going to coorg. On Day 6 We visited some places in coorg. and enjoyed time in the cassita. On day 7 We did checkout from the cassita, and returning to Bangalore. we asked driver for some sight seeings in Bangalore, but he refused to make sight seeing in Bangalore. (He said, there is heavy traffic in Bangalore so you can't do sight seeings there). but somehow we convinced him to visit lal baug. we have booked pai comfort in Bangalore, but agent (vibin bobby) changed hotel on the fly. we didn't aware about the new hotel until we reached Bangalore and provided another hotel (Edition O Malleshvaram). When we reached there, They have asked for payment, we just shocked. again contacted agent (vibin bobby). He told us to pay by cash. we refused. (As we already paid for the whole trip in advance). He talked with driver, and he made partial payment. On Day 8 During checkout , they have asked again for remaining payment, again we contacted agent , and again driver paid remaining amount. Finally We reached Bangalore airport, and trip is completed. Summary. Never ever book your trip with cassia holidays. Travel Triangle emergency contact number was not working throughout the trip. Don't trust blindly on travel triangle. All agents on travel triangle are not honest.

r costs are reasonable but varieties are very less and no room service providedBreakfast is complimentary but very less options...Visited Rajas seat, Omkareshwar temple, Jeep safari to mandalpeti (1500 extra)Wayanad - Stayed in Silvergreen Hotel for a nightProsRoom service was providedWelcome drinks was niceRooms were comfortable Ambience was clean and goodBreakfast was complimentary and it was very goodConsDinner food was nice but costlyOoty - Stayed in Darshan hotel and Sanctuary Boutique hotelDarshan hotel ProsNear to all sightseeing places Good foodCooperative staffGood roomsConsI felt no issuesSanctuary Boutique hotelProsOnly rooms are available Cons No room service No in house restaurant.. food available only if ordered before 12 noon...No complimentary breakfast Hot water available in stipulated timingsOverall trip found to be costly... Driver ( Harish) was good.. travel agent coordinator vibin was cooperative

with the original cost. I hope you will consider this.

to inform me that my homestay had been changed. He did not take my permission before changing my booking. Also the planning of the trip did not include details like I would have to take a separate jeep for visiting the waterfalls in Chikkamagaluru. He also put in places to visit in my itinerary that would not be feasible to cover given the distance and limited time. The trip was not well planned and coordination was not done. Hence, I am not satisfied with the travel agent. There is overcharging happening given the amount of money I had to pay for this trip but the service as well as the behaviour of the travel agent was extremely poor. Please look into this since I have warned my friends to be careful of your website when booking and be aware of the travel agent and the amount of overcharging that is being done.The owners of the homestay were very cordial, the food and hospitality was superb and the driver was very well behaved.