Coonoor Tourism

rney dates. e.g.1 We landed to Madurai on the day of Year's biggest festival of Minakshi Temple. Impacted our schedule. e.g.2 We were first timer to Tirupati. Being Travel planner - the team should have ensured that we have proper provision for Tirupati Darshan. Rather - the team took advance from us without confirming if we have ensured darshan tickets, - and then started our struggle with surprise - as we were not able to get Darshan Tickets. Somehow, we ourselves managed to get Darshan tickets at almost 6 times actual price, which is big amount - also impacting our budget & complete itinerary. We had to hire local vendor to solve this. Don't know if it is intentional by the Travel Planner, they just ensured that advance is received then let the travelers struggle with surprises. - how can Travel planner miss such important factors. Based on our request - additional discount was added by the travel agent- as we had to suffer extra cost to manage darshan tickets. e.g.3 We landed Trivandrum on day of election, due to which couple of our major destinations were not open on that day (Being Government Properties) This was also surfaced on the day - and no one from the travel agent team could anticipate this till last moment. This could have been better managed & well informed. B: Violation in the committed itineraries. e.g. 1 We supposed to land at Madurai at 5 am, which was well informed in advance. Still we found challenge to convince the team to arrange early morning pick-up, which was denied even after pre-agreements. Thanks to WhatsApp messages as proof - it saved us. e.g. 2 Based on early landing at Madurai - we specifically asked for ensuring early check-in at Madurai Hotel. Which was to our utter surprise,- this was completely missed by the team - and they denied for this & asked use to wait from 6 am to 12 pm for Check-in. We were in state of panic. Here also - Thanks to WhatsApp messages as proof - it saved us - which was having clear mention of the agreement for this requirement. But still - Team could not full-fill the agreement - and we had to adjust with make-shift arrangement for 1st half - 2 rooms instead of committed 4 rooms. e.g. 3 At Trivandrum, the checked-in hotel refused to give us Buffet Breakfast (CP plan), which was committed. Guess - this also happens. The hotel was under renovation and smelling paint at reception - this was not even known to the travel agents - that's what they say. So, the committed buffet they converted to “à la carte” and told us that it will be delivered to room. & they were not sure of Menu. This all information was given to us after interrogating the hotel staff at Check-in. Otherwise, it was left as Morning surprise. We had to argue & fight lot - to make sure they deliver Buffet - at least in limited way at their small available cafe. We got this done with Fight and involving travel agent. C: Driver's proficiency Make sure for south journey you ask for proper Driver who atleast understands Hindi. Else it will be like under-control of bot which is having it's own agenda. Our Driver - had limited agenda as per given list - that too was not followed - or we had to enforced. We managed somehow through Hinglish and could convey what sequence to be followed and made sure it is done. D: Hotel Categories - was committed to be 3-4 star atleast. 2 out of 5 provided hotels were way below 3 star category - atleast as experience. One of the hotel was so bad that - had to click photos to share bad experience with the agent. *Summarization:* - Agent should have proper understanding of location & other impacting factors (eg. Darshan Tickets, Larger events on the day, Hotel under renovation...) - Properties To be provided with proper check (e.g below committed star ratings, Breakfast facilities...)

cherish. Special thanks to Mr. Sahil for his outstanding assistance throughout the journey, ensuring that every detail of our tour was taken care of seamlessly. The trip was made even more delightful by our remarkable cab driver and guide, Mr. Mubharak Ali, whose professionalism and decency were evident from the beginning to the end. With Mr. Ali's extensive knowledge of the area, we were able to explore every corner of OOTY and Mysore, ensuring that we didn't miss out on any of the must-visit spots. Overall, it was the best trip of our lives and we are grateful to Amaze Travel Company for making it truly incredible. Our journey to OOTY and Mysore, thanks to the impeccable planning and attentive service of Amaze Travel Company (bookitforgetit) was truly unforgettable. The seamless coordination and carefully curated itinerary provided by the company made our trip extraordinary, leaving us with amazing memories to cherish. Special thanks to Mr. Sahil for his outstanding assistance throughout the journey, ensuring that every detail of our tour was taken care of seamlessly. The trip was made even more delightful by our remarkable cab driver and guide, Mr. Mubharak Ali, whose professionalism and decency were evident from the beginning to the end. With Mr. Ali's extensive knowledge of the area, we were able to explore every corner of OOTY and Mysore, ensuring that we didn't miss out on any of the must-visit spots. Overall, it was the best trip of our lives and we are grateful to Amaze Travel Company for making it truly incredible.

ervice better than expected, specifically agent Rohitkumar and cab driver Shakti were very helpful. Time spent in Kanyakuamri beach and Rameshwaram temple is lifetime memory

but no proper response from hotel. Car was good and driver was okay. Had too much volume for music that too only their regional music. Would leave us so far and say its due to parking issue. Mostly we paid for parking which says included in package. Lack of coordination b/w travel agent and cab agency. Driver was not aware of package and inclusives. Travel agent didnt guide us properly bcz palani temple was too crowded as we went on some auspicious day. And Kodaikanal was full of traffic as its weekend. As we are non local we wouldn’t know that. If we were informed about those we would have adjusted the dates likewise and would have had great overall experience. Got stuck in traffic for 8hrs nearly watched all places in traffic and for 6hrs mostly in temple even if we took highest ticket available. We had Avg. Experience I would rate 3 out of 5

et over the Arabian Sea to indulging in traditional Kathakali dance performances, every moment felt like a dream come true. I can't wait to go back

to help us and explains the situation as he knows hindi, English and local language. Dream yatra team has arranged the trip properly and it was very well organized as well we do not face any difficulty throughout the trip. Thank you once again.. looking forward to plan the next trip with travel triangle team.. Thank you Deepak Sharma