Our Trip to New Zealand was a well planned trip. We could customize as per our requirements. There was lot of positive support from the memorable vacations staff before the start of trip. I was very much pleased by the staff and had a satisfying hassle free booking experience. We had made all the necessary payment to our agent before the start of the trip.
As we reached NZ, we started experiencing the problems, slowly, one after another, solely because of poor agent selection and lack of coordination between the staff here in india and the staff and third party members in new zealand. There were a lot of places where we faced hassles and we were literally asked to stand outside the queue since our payment was not properly done to the appropriate authorities there in NZ. 1) At the car rental office the payment was not done on time, we were stranded outside the queue and only after repeatedly calling our agent, the payment was made the the car rental office. 2) The same thing happened again and again at the south island car rental office, skytower sightseeing, gandola ride, and the glacier hot pools (inspite of continuous telephonic reassuring by the agents, that it wont happen again) . 3.) At Franz alpine retreat hotel, there was no breakfast available, although we had pre booked all our hotel rooms with complimentary breakfast. The same thing happened at our coromondel stay. At both these places we had to literally cook our own breakfast before we started our sightseeing. My biggest disappointment was that i had to face lot of hassles for no fault of mine. There was sheer incoordination between the agents.Because we faced so much hassles throughout our trip, the agents were kind enough to arrange a complimentary dinner for us at a good indian restaurant on the last day of our trip.
Other than the above mentioned hassles, the trip was a well organised one. I enjoyed the trip and i thank memorable vacations for organising my trip.
The hotel stays at queenstown, Milford cruise and auckland were the best part.
My only request is to kindly improve upon your services specially the ones which i have mentioned so that other customers dont suffer.
I would surely use your services for future international trips .
Dr Rajesh Das booked a trip to New Zealand for 18 days in a group of 2 adults on TravelTriangle website from Memorable Vacations Holidays Pvt Ltd and submitted a review on Apr 18, 2019