Overall I had an enjoyable trip. All the people whom I interacted with were very helpful and professional with few exceptions .
Accommodations were awesome. Both hotels were very nice especially ASEANIA Resort was fantastic.
Flights were satisfactory.
People from I NEED TRIP LTD were cooperative and prompt with their dealings. But their counterpart in Malaysia, ACD Consolidated were not very helpful & I had few incidents which left a sour taste to what could otherwise have been a wonderful experience for us. I have listed some of the incidents below.
1st incident happened during our Genting Highland tour. Tour started 1 hour late (10:00 instead of 09:00) & the agent refused to extend the return time. After much convincing they extended for 30 mins but we still missed the snow-world which was one of the attractions in our itinerary.
Next incident was when I asked them to delay the pickup to airport for some time. Please note that there was 4 hrs difference between the flight time (domestic) & pickup, but again the ACD agent (LEO) was very inflexible & so we had to miss our breakfast in Hotel (which starts 15 mins after our pickup time).
Lastly the worst experience happened in langkawi when we went for Langkawi Island tour. We were late for our pickup back to hotel by 5 mins because we were unable to find the pickup location. When I called the driver he started yelling at me & disconnected the call. When we reached the pickup point he was again very angry & impolite to me. When tried to calm him down & told him not to be so offensive. He weren't even ready to listen & threatened me whether I will immediately sit on the cab or not. When I said no, he left us there. Please note that I was with my wife. This guy shouted at me, insulted me & left me stranded there. However the ACD agent in Langkawi arranged another cab for me. BUT THIS INCIDENT RUINED MY TRIP TO SOME EXTENT & LEFT A VERY BAD MEMORY in otherwise nice trip.
ASEANIA Resort is nice place to stay in Langkawi.
Kuala Lumpur city tour was also good.
Anurag Sao booked a trip to malaysia for 5 days in a group of 2 adults on TravelTriangle website from I Need Trip Travels Pvt Ltd and submitted a review on Jul 12, 2016