The trip was nicely co-ordinated by Carlo Travels on belhaf of Travel Triangle. The driver who picked us from the airport and accompanied during the entire trip was polite, soft spoken, sensible and maintained good relation with us. The hotels provided was also of Good quality and facilities provided are also matching with that mentioned in tour package .However, i have one issue to highlight in the entire trip.
"the hotel provided to us at Ooty(Lake View) was not being served Complimentary Breakfast as included in the Tour Package. On enquiry with the hotel management, they rejected saying it was not specified by Carlo agents nor Travel Triangle". Later, i telephoned to Carlo Travels regarding the issue and being told to pay by myself and will later refund the amount to your account. But, this seems messy as it is against the facilities included under our package. Also, till date i haven't been refunded the amount paid for the breakfast for 2 days at Ooty during 02-03 June 2019.
This issue needs to be sorted out at the earliest by Travel Triangle or Carlo Travels whoever may be responsible.
