Overall i would say experience was good. However faced some issues.
Travel agent tripsailer and cab coordinator: i think the POC was more interested in getting tye payment. After that there was no responsibility or ownership for any issue. I wanted to add some kochi sightseeing and asked I was ready to make payment. I had informed this to the trip advisor poc at the beginning of the trip also. She said to connect with cab coordinator. If she is my POC she should coordinate or else why has agent taken the money.
During the discussion things didn't go as I wanted, but the coordinator became kind of rude and said he is not authorised to hav any discussion with me whereas the agent kept telling talk to cab coordinator. It looked as both didn't want to take ownership.
The issue was earlier when I had asked agent to remove kochi from itinerary she discounted only 1k but when I asked to add it later, they said it wil be 2k. Their explanation did not seem to be understandable to me. The trip agent and cab coordinator both pushed things on each other.
The cab drivers were good and helpful no complaints with them.