This was sent on Friday, with no reply till now
Hi,
We are concluding our trip to Maldives.
We are grateful to the services of your company and that of the travel agent we worked with.
However there is one glaring mistake on their behalf which needs to be addressed.
We were recommended Amari over Sun Resort as it is superior, though at a higher price per night, which is why we needed to reduced the trip by one day, which was acceptable.
The Amari resort is 400km away from the airport, requiring us to take a one hour domestic flight, which are not very frequent, and a further boat ride.
As a result it took us more than 12 hours to reach the resort from our home, instead of the promised 6 hours.
We were also told that the resort is near the main airport, which would reduce the transit time to and from the place, which becomes very significant when it is a short 3 day trip.
The same problem recurs as we have to leave earlier from the resort to catch our flight back.
Also, we had booked, on the recommendation of your team and the travel agent, for 4 days. Instead we have only stayed for 3 days.
1st day- 27th Feb- Check in at 4:30 PM to 28th Feb
2nd day- 28th Feb to 1st March
3rd day- 1st March to 2nd March- check out at 10:45 AM
I have ended up paying for one day unnecessarily, with each day being a very expensive affair (almost 25,000 rupees/day)
We chose I Need Travels, out of the many available tour operators, on your recommendation after having worked with many times in the past.
We have been trying to reach I NEED Travels, but your team has been unresponsive to follow up communication.
This is highly unprofessional and hence unacceptable.
Instead of enjoying our honeymoon, this significant error has caused a lot of distress.
We demand a resolution to the issue, which includes a compensation for the distress caused and money lost!
We are ready to approach every consumer forum and social media platform available to us.
Dr. Akshith Shetty
9845578430
Dr. Aparajita Arora
7760176344
Akshith Shetty booked a trip to Maldives for 5 days in a group of 2 adults on TravelTriangle website from I Need Trip Travels Pvt Ltd and submitted a review on Mar 05, 2018