Hi,
I wanted to write a feedback for your company so that you can manage booking from local agents with more information and genuinety
As we were promised that all properties we will be staying will be 4 star category and were charged 1000 dollars for our trip plus 50 dollars for TCS.
The day I paid advance of 150 dollars ,soon second day instead of recieving the confirmation of booking I was told out of 5 hotels selected , I need to change 3 hotels as they were not available,
Is it a good way to deal ? I mean when I confirmed with you the bookings, how come second day you say that those hotels are booked now and I have to look for another properties?
Overall for my stay, the first hotel at kandy , was only a 4 star category hotel.
The second stay hotel at nuwara elle was a 2 star category , the location was upside a hill and our room was old one on the property for which we had to climb 40 stairs up on hill.
I clearly mentioned to your agent in srilanka I am taking my 65 years old mother , then also I was alloted such a room.
The third stay at elle, the hotel was situated 4 kms outside city limits. The internet was not working in hotel and there was nothing to do there.
The forth stay at joes resort at bendota, the room didn't had tv, there was no intercom connection and internet was very weak too, had to again and again reconnect.the ac was not working so at night around 10 pm we had to shift to another room. Ac are literally 10 years old and the fans in rooms might be more older and all rusted. The hotel need good repair and replacements. Only saving grace was the staff at the hotel.
The ac was not working, so at night 10 pm.we had to shift room and the ac in another room.also stopped midnight.
This property really needs repair
The last stay at colombo " Mandarin " was good..so.overall only first hotel kandy and last one at colombo were really 3-4 star properties. Rest the properties were 2 star and not advisable at all.
Now being in travels and tours sector ,you tell me,this are all 4 star properties,really the 4 star properties are like this ?
The only saving grace was the taxi snd the driver "WASANTHA" ,HE WAS A TRUE GENTLEMAN AND A GOOD GUIDE.
The agent should have been genuine to us, this all spoils the mood of travellers and the travel plans.
The agent was respondent enough to ask about the journey and take feedback on a daily basis the taxi driver was good enough but the problem which we faced was hotels and service.
We also clearly mentioned we are vegetarians, the hotels offered food, but it was not good as per Indian taste.if we could have got hotels in city limits, we could have access to other hotels for food.
It's a suggestion ,kindly be frank and genuine to clients and tell them the facts, so that they don't get disappointed when they travel.
Saurabh
9011060977
Saurabh Sarda booked a trip to Sri Lanka for 8 days in a group of 2 adults on TravelTriangle website from Travco Adventures and submitted a review on Feb 19, 2024