I had lot of issues which I am stating, It is absolutely necessary that you take the final itinerary from D'Organisers well before you travel. I kept on asking for the same as I was travelling immediately after my wedding and it was very difficult to follow with them during other wedding arrangement. They said it will be couriered which never happen then I have to ask them to mail so I can carry print copy with me, which was mailed in tits and bits on the day before my travel. I could not verify the details what was promised on e-mail earlier and later I realized that several things were missing from the itinerary, after reaching Bali driver gave us itinerary which was very much different. When I contacted D Organiser person on whatsapp from Bali responses from them were very late then I have to contact Travel Triangle team for immediate action. There was several discrepancies in my package compared to what driver gave to us. For instance- "couple spa" & "inhouse liquor" & "Para Sailing" & visit to "Taman Ayun, Waterfall, Monkey Forest". Many of these were denied saying that it was removed due to bad weather, We didn't visit "Taman Ayun, Waterfall, Monkey Forest" they make us visit some wood/silver art and handicrafts. For "Couple Spa" we have to literally fight with them to arrange. "Inhouse liquor" never came.
Most important was "Travel Insurance", I keep on chasing till last day they asked us to share passport copies again on whatsapp (earlier shared on mail for air ticket booking) still I never received "Travel Insurance".
I had also faced issues with air ticket-both passenger name was not written they have just shared invoice copy where total value was almost 8000 less then proposed. I have been asking to add some other activities to compensate this but they never listen.
Also, I wish they should have advised/arranged food for vegetarians, since vegetarian food is very difficult to get @bali. Also, they should ensure to prebook in flight meal & web checkin for their guest as a gesture of goodwill (Me and my wife have to fly on different seats) during our checkin at counter we get to know all seat are full and most of them have web check-in in advance, I was surprised what our travel agents are doing.
I have not lodged a formal complaint with travel triangle as I am quite certain I wont get compensated for it.
Bali is a beautiful place. Generally i found the people very nice and well behaved. Our first hotel was as usual but our 2nd hotel-private villa with pool (Alam Puri Villa) was excellent, later we realized we should have opted to stay at second hotel throughout, though breakfast option was very limited for Indian specially Veg food.
Sunnygoelcollegeboy booked a trip to Bali for 5 days in a group of 2 adults on TravelTriangle website from DorganizersCom and submitted a review on Dec 12, 2016