The travel agent was only an aggregator of accn and transport. In my opinion, a agent needs to advise the client on the itenerary and come up with options. However , that was not the case and the trip involved a lot of needless travel which could have been avoided if advised correctly. Customer representatives of Travel Triangle did call but they were unaware of my requirements despite telling them numerous times and did not add any value to my plan. It may sound harsh but once the Agent contacts the customer, your portal just remains a payment gateway of sorts
Shivaji Das booked a trip to Kerala for 4 days in a group of 2 adults on TravelTriangle website from Book It Forget It and submitted a review on Jan 02, 2023