Booked my 4 nights/5 days Honeymoon trip to Kerala (Alleppey- 2N/ Munnar-2N)) through Godwin Holidays. Arrived at Kochi on 20th Feb and proceeded towards Alleppey for our 2 Nights stay (Ramada-1N/ Houseboat-1N).
Our driver & Guide Mr. Bibin arrived on time at Kochi airport. My hopes of a perfect holiday started diminishing from the moment we stepped into the vehicle. Un-professionalism among Godwin alliances started to float immediately. There was an unbearable noise from the rear as the vehicle sped-up, due to faulty wheel bearing. The noise started giving us headache. The vehicle should have been serviced & re-fuelled before our arrival. Anyways, coming to his driving. Literally, for 5 kms into Kochi city, he was driving at 20-40 kph, even on open, traffic-less highway. All of a sudden, he started driving so recklessly, that we almost crashed into a truck, purely due to his fault. The car's rear hit the front of truck while changing lane. Out of nothing, he pulled over & abused the truck driver, displaying utter negligence of his role in the incident. My wife got slipped and hurt as he braked too hard to avoid a head on collision with an on-coming 3 wheeler, while driving at 70 kph on narrow roads of Alleppey backwaters. We had to scold him on his driving behaviour and neglecting passenger comfort. Rest 4 days were O.K with him. He turned out to be a good guide.
Coming to my hotel bookings, from the very beginning it was conveyed to them that I'm booking 5 star(Premium) category accommodation everywhere and hence was charged accordingly, although at a good bargain.
The Hotels at Alleppey & Munnar were selected by me. Opted for Ramada- Alleppey & The Fog Resort- Munnar. Since I had no idea of Houseboats in Alleppey, I completely relied on them to arrange our stay in a Premium Houseboat for 1N, with honeymoon inclusions, while eagerly waiting for the famous Sunset Cruise.
Checked out from Ramada on 21st Feb and headed on to our Houseboat booked by Godwin. Mr. Kevin coordinated with us to the houseboat. The boat, by no means, could be categorized as Premium/ 5 Star or even near to what I was shown in pictures. The boat was Old, with fixtures broken at places, dirty water supply, broken door handles, non-working lights etc. Mr. Kevin himself affirmed that the boat is a deluxe category. I wanted to cancel the stay there and rush out, but my wife asked me not to do so.
Immediately I informed Ms. Nisha over WhatsApp about my displeasure at their arrangement. But till date, I haven't been contacted over the matter. Mr. Kallesh & Mr. Ganesh- our houseboat crew were nice people. But again, the boat was decked way before sunset at an uncanny place with 3 more boats, not fulfilling the promise of Sunset Cruise.
Munnar was an awesome experience. The services in the Hotels were also very good, although I liked The Fog-Munnar more than Ramada- Alleppey. But there also, we had to change the rooms as they were not pre-booked as per our choice.
Small note to Godwin people- Please try to redress your customer's grievances for better services.
Saurabh Banerjee booked a trip to Kerala for 5 days in a group of 2 adults on TravelTriangle website from Godwin Holidays Com and submitted a review on Feb 27, 2017