My dear colleagues at Travel Triangle,
I booked my Honeymoon trip to Krabi in February 15 via Travel Triangle after some personal recommendations from friends. However, I am sad to inform you that the services i received from you and your agents left a lot to be desired. This is even more stark given the fact that I had given my full itinerary including the name of the hotel where I intended to stay, and all the agent had to do was the booking, and arrange the land transport according to my itinerary. Unfortunately , on landing in Krabi, the transport to the hotel was not available anywhere, and I had to call International several times for the transport to be arranged, albeit after a wait time of 2.5 hrs at the airport (and this, after a journey of over 8 hours). Add to that the seriously unconcerned tone of the lady at I Need Trip, and it was a frustrating sequence of events.
In fact, looking back, I have to say that quite a few minor things were missing from the experience I was provided. One, despite payment of the full amount on the due date, my booking was released by the agency, and I was asked to pay up INR 2200 to get the booking re-confirmed. Obviously, this being a honeymoon trip, I payed up, since you don't really want to get anything wrong with such a trip. Unfortunately, your agent seems to have taken advantage of the same fact.
Second, no one ever called me, or sent me emails regarding the details of the bookings. I had to call the agency on the day of travel to ask what was the plan on my landing at Krabi. I would expect a call or an email detailing the trip information at the very least.
All in all, traveling with I Need Trip was a very average experience. Given the fact that the agent had very little to do himself, I would have expected him to deliver with perfection. He, and Travel Triangle as well, should understand that you are in a business where service and soft skills are not just essential but mandatory, I found you lacking on multiple counts.
I'm not sure if i would recommend Travel Triangle, or I Need Trip, to anyone.
Regards.
Sanket Shah
Sanket Shah booked a trip to krabi for 6 days in a group of 2 adults on TravelTriangle website from I Need Trip Travels Pvt Ltd and submitted a review on Feb 24, 2015