The schedule made by 'I need trip' was not proper. On 2nd day of our trip we were supposed to do water sports and uluwatu temple visit with kecak dance which was suppose to be a half day tour which they made a full day tour and on that day we got free 4 hours before kecak dance, there was no activity planned to fill that time. On complaining by email there was no response and when contacted directly to emergency contact, she told us that we reached 5 hours early because they planned this due to traffic in Bali. There was no positive response from their side. Driver/guide was not aware of any location where we can spend our time on that hot day, he was guiding us to beach where spending is not possible. Driver/guide was supposed to understand English but he was not able to translate our single request which was 'Take us back to our hotel' instead he took us for dinner planned on that day at 6 in the evening.
On next day, driver skipped our afternoon trip which was part of itinerary because he was not aware of the location of booked place.
Stay in 'New Pondok Sara Villa' was awesome experience.
Overall the entire trip plan was not good, spa session was worthless and after reaching there we got to know that itinerary was not good. Good places like Bali safari etc was missing. For next time I would prefer to plan holidays by myself instead of relying on tour operators.
