I am happy with the complete arrangement and the package that was booked. The cab driver was also good. All the coordination was done by him which was very convenient. This shall be followed by all agencies as the vacation becomes quite comfortable.
The only problem we faced was with the 'Princes de Munnar hotel. The stay was highly inconvenient and the hotel did not follow hygiene guidelines in food and beverage service. Food was served cold and kept as if it was kept for dogs. The staff was suffering from cough and cold and did not wear masks. They used their infected hands to touch food. Because of this, I caught the infection. The room had zero amenities, no hot kettle, no toiletries and no proper lighting. They served tea & coffee for breakfast which tasted the same and were full of sugar. Even the smallest of things like separate tea were not available in the hotel. Upon asking, the staff was rude and refused straight on the face. Other guests staying in the hotel had the same complaints. Also, they hardly had any staff. There were only 2 staff members doing everything. I would not recommend this hotel to anyone and would suggest you remove it from your list as well. Hope some action will be taken against this.
Sugandha M booked a trip to Kerala for 4 days in a group of 3 adults on TravelTriangle website from Trip SailerCom and submitted a review on Jun 29, 2022