The trip was great, enjoyed. The service offered from STS Tours (sub quotation from I Need Trip) was very good. There was nothing to worry over the entire trip period. Guide was good, and was very helpful.
Regarding I Need Trip, the itenerary was good. Was comfortable with timing. But experienced very delayed response for queries raised. As a customer who purchase deal from online, they should be more careful else will loose the trust on them. An issue with baggage allowance, which was reported almost 4 months back was answered 1 week before travel.
From Travel triangle, I expected more support than what received. You were very supportive till we make payment, but once we made, I experienced very very low response from your end. The learning was like do not make full payment until we receive some minimal vouchers as in agreement.
Overall from trip point, it was so good, enjoyed. From the service provided, expectation weren't met and expecting more care to customer satisfaction else won't able to keep customer for another booking.
Rakesh R booked a trip to Bali, Indonesia for 5 days in a group of 2 adults on TravelTriangle website from I Need Trip Travels Pvt Ltd and submitted a review on Oct 16, 2019