5 Night 6 Days Package taken for Dubai.
Till the time amount has not been paid, the service is very good. As soon as you pay, the service levels starts falling to the negative zone and now you will have to chase the agents. Even your calls go unnoticed. Then you write on twitter for Travel Triangle and then someone calls to address the query, but obviously this is not a professional behavior one expects post booking. I can mention the names of the agents, but dont want to share them publicly so let it be
In my case As soon as i paid the first installment, the service levels started going down, and by the time i had paid the last installment, i was quite frustrated, but had no choice
I would not say they do not answer your queries, but it becomes difficult to get things done as per your request. In my case the reason they gave was that they had a few layoffs in their company in operations team, but that is not customer's problem. They should decide whether they have adequate resources to manage the trip or not
I received the final voucher on Saturday for the trip to begin on Monday, i think it should have come a couple of days in advance
Here are few negative points related to the trip experience
1. Not enough time given in Ferrari world. We had to rush through all the rides, which is one of the most expensive places to visit in tour
2. City tour not enough, some points not covered, its just a half day city tour
3. Sim card not provided in package. Asked to pay extra. The agent mentioned that i can use whatapp calling easily, but when i reached Dubai i found that whatsapp calling is not allowed their as easily as in India, so had to spare extra bucks. And in Dubai, it went upto 2K for just 5 days
4. Pick up time - In my case the pick up always happened earlier that mentioned, but after my pickup, i had to wait more than 15 minutes for all other guests. I dont mind waiting for sometime in a SIC transfer, but this does not mean i am spending almost 30 minutes waiting for some other family and my tour time gets cut
5. Food - Both the dinner - Dhow cruise and dessert safari, too bad. They litteraly say you "No" after serving a couple of times, saying that its over. Plus the taste for veg is really bad, so vegetarians be cautious and i suggest take your own snacks
6. Booking hotel - Just the day after i paid the first installment, the team calls me and says the hotel you asked is not available. That was highly disappointing as it makes you feel that they are now trying to give you a low cost hotel instead
7. Visa - Even for Visa booking, the process was not 100% smooth
Positives -
1. During the trip, their wasn't much coordination issues
Overall, I would not recommend the agent again, and myself shall not go through travel triangle again, and for a place like Dubai, i do not suggest booking through any travel agent at all. Just arrange Visa, flights and hotels, and go there. Most places you can cover through hop on hop off bus service in the city. The remaining few can be booked from your hotel reception, or online also
Abhishek Gupta booked a trip to Dubai for 6 days in a group of 2 adults on TravelTriangle website from I Need Trip Travels Pvt Ltd and submitted a review on Sep 16, 2019