ent. The room was not hygenic, the blanket was torn, AC remote was not working, no clean glasses and jug and even TV screen was not proper.My experience for next hotel "Castle international" was even more pathetic as non-AC rooms were booked for us, which was a fault from your end purely.I had already mentioned to your agent in the starting that I wanted AC rooms onlyStill he booked me a non AC room and later when I called him, he clearly told me that he cannot do anything now.Due to this I had to adjust in such humid temperature .I trusted you with my trip planning and you have spoiled my whole vacation.You had such a good name in your line but I don't think you are eligible for any praises. This was my first experience with you and its really horrible.In continuation to trailing mail I would like to point out few more things1. As stated earlier after about my concern for non AC room in Mysore,I had confirmed about my booking of AC room in ooty,for which yourexecutive clearly told me that Ooty rooms are AC rooms only but onceagain I got a non AC room.2. No where in my itinerary, it was mentioned that I had to purchaseseparate tickets for toy-train to Coonoor from Ooty, At the end, I wasforced to drop down whole Coonoor plan.3. Lastly, everywhere the driver also acts as a guide, but our driverwas not only in a hurry to complete his day and leave us back at thehotel but never took any interest in guiding us through the tour.I wanted the tour to be memorable in good ways but it turned out to beotherwise. I am highly disappointed by your services and the falsecommitments by your executives given to attract business.Now, i am worried for my next trip.