FAQ & Help

General Information

What is TravelTriangle.com?

TravelTriangle is India's first online Holiday Marketplace launched in 2011 as a platform to help travelers customize, plan and have hassle-free holidays. TravelTriangle connects 
travelers with verified genuine and reviewed local/expert travel agents who are already trusted by other travelers like them.

The focus is on offering customized packages with open & transparent pricing and controlling fulfillment, thus, providing the best customer experience for the traveler.

Till now, over 10 Lac happy travelers have booked their trips with us and you can read the experience of our travelers here. We have been extensively covered by media. You can 
check the recently published articles here.

How does TravelTriangle function?

Travelers enter a request for the trip basis his/her requirements which are collected through a pre-defined form of questions. The details collected are then shared with the local/
expert travel agents, who revert with their best quotes. So a traveler gets multiple quotes from multiple agents to choose from. The selected itinerary with quotes is then customised by the selected travel agent and traveler. Once itinerary is fixed, traveler makes payment through TravelTriangle and is assured of the trip through our verified travel partners. Once the trip is complete, the traveler reviews the travel Agent on TravelTriangle platform, thus, providing the travel agents the opportunity to know and/or improve their services.

How is TravelTriangle different from other online travel portals?

TravelTriangle is a one-stop platform/marketplace for planning and booking a holiday package. We empower travelers to compare multiple quotes from multiple travel agents, and 
further customize the trip as per the traveler's preferences. The other travel portals typically provide standard package where the option of customization is limited.

How are travel agents chosen on TravelTriangle?

There are over 650 local travel agents serving 65+ destinations and helping travelers in customizing their trips. The travel agents are put through stringent quality check and only the best ones are taken on board. You can know about the experiences of our past travelers and read more about their reviews here.

Booking and cancellation

How do I book a trip through Travel Triangle?

You will have to sign up to create an account on our website to book a trip. The best travel agents, for your specific destination will prepare an itinerary for your trip & provide you the best quotes in response to your request. You can choose the one that suits you the best and book your trip by making the payment.

I have posted a request for a trip on Travel Triangle. What do I do now?

You don't have to do anything now! Someone from our team will reach out to you within 24 hours. Also, you will be provided multiple quotes from multiple agents within 24 to 48 
hours. Post receipt of this email, you can fine-tune your itinerary along with the travel agent and craft an awesome customized holiday for yourself!

How can I edit my trip details?

Click on View/Edit Preferences>> Edit Request and make changes to your requested trip. Further click on Send Preferences to Agents to submit your request. You can follow the
steps below to edit your trip details:
 
Select your Active/ Incomplete Trips.
 Click on View/Edit Preferences tab to make changes to your trip details.
 
On the Edit Preferences form, make your requisite changes and submit Send Preferences to Agents button.

How do I cancel my package booking?

Log on to our website, visit the dashboard and you will see an option of 'Active Trips'. Go to that option, click on 'Cancel Request' and your booking will be cancelled.

What is your Cancellation Policy?

 TravelTriangle ensures that it delivers great customer experience. However, there may arise cases where dissatisfaction is expressed for our offerings in terms of products and 
services.  We have a very liberal cancellation policy as following:
  

  
TravelTriangle or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are
  
No cancellation service fee if the payment has not been processed.
  
If the cancellation of trip is done post the payment of booking amount, then the amount to be refunded is calculated as below:
  

  
Travel Triangle will charge Rs.2000 as cancellation service fee from the booking amount paid per person across destinations* over and above any cancellation charges levied by the agent.
  
Cancellation charges as per the cancellation policy of the agent will also hold good.
  
  
*For Sri Lanka & Turkey, Travel Triangle will charge $20 per person as cancellation service fee.

What is your Refund Policy?

All refunds are processed within 21 days to the traveler from the day of cancellation of the trip. 

What are various customer touch points?

You can easily manage all your trips using the mobile app. Enjoy a fast booking experience, view booking details, chat with your travel agent during the trip and much more. To enjoy an overall seamless booking experience click here and download our free app.

Agent affiliations

I am a travel agent, why should I join TravelTriangle?

Join hundreds of travel agents to get genuine and free leads on India’s largest online travel marketplace. You can reach millions of travelers and sell your packages easily by making use of our intuitive dashboard that simplifies your day to day activities. Our user-friendly interface will allow you to manage trip requests in a seamless way. To register with us,
kindly fill this affiliation form and our team will get back to you to take the process forward.

Account & Login

How do I create an account?

If you don’t have a Travel Triangle account yet, click here to sign up. You can use your email address, G+ account, or even connect through Facebook. You will receive a confirmation 
link on the email address that you’ve used for registration. Signing up and creating an account is totally free.

You can follow the steps below to create your account:
    below to create your account:
Click on Log In.

Select New here? Sign Up. You can use your email address, G+ account, or even connect through Facebook.

 
Fill the form and a confirmation link would be sent on the email address that you’ve used for registration.

What do I do if I forget my password?

 To reset your password, click this link and enter your email address. Within a few minutes, you should receive an email inviting you to reset your password. Remember to choose a 
unique password and never share your password in any correspondence.

Payments

What are the different modes of payment for booking a trip on Travel Triangle?

We have various payment options to give you a delightful booking experience:
Debit/ Credit Cards
Net Banking
NEFT Transfer
Usually Internet Bank Transfer is the cheapest mode of payment for the traveler, as for all the other modes, banks and payment gateway providers charge an extra fee which has to
be borne by the customer.

Is it safe to use my debit/credit card on Travel Triangle?

Yes, it is absolutely safe to use your card on traveltriangle.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by buyers while paying online using visa or master credit card. It means extra security for customers, thus making online 
transactions safer. 

What is EMI related procedure?

The EMI option is available on your Credit Card payment. You can avail this option if you hold a valid credit card from any of the following banks - ICICI, AXIS, HSBC,
Standard Chartered, Citibank, Indusland Bank, Kotak Bank or Ratnakar Bank.

Does TravelTriangle offer any deal/discount(s)?

Please check our website for current promotional offer(s)/discount(s). You can also write to us at  customercare@traveltriangle.com to know more about it.

Support and Feedback

How can I get in touch with TravelTriangle?

You can write to us at customercare@traveltriangle.com or give us a call at 1800 123 5555 between 10 am to 8 pm. Our office locations are based out of Gurugram, Mumbai 
and USA.

How can I write a review/feedback for my trip?

Team TravelTriangle sends a feedback form to the traveller after he/she is back from the trip. The review scores are calculated basis the feedback given.

What information can I browse through without registering on your website?

You can check out our content-rich blog here. It covers information from destinations worldwide. We also have a huge social media presence. Check out our Facebook page here 
and Twitter page here. Further, we also have an Android app available on Google Play store which will help you book your trip with us.