10 minutes for us to meet the person. 2. Similar thing happened in Mombasa, the driver was their at the airport but was not holding a plackard. We used our prior experience and requested a local person to call. 3. The safari van was pathetic. There were other safari vans which I visited and found them in a much better condition. This is where we spent most of our time in the first 5 days and the vehicle was of very poor condition. This is why I have given a rating of 2.Now the good parts:1. David, our driver, was punctual, knowledgeable and a very good guide. We loved his company. 2. Anshul and Chander from Safari trails were constantly in touch with us whenever possible. They also helped me whenever I needed anything. 3. All the hotels except Amber hotel at Nairobi was superb. Rooms, food, and accessibility were the best in all of them.