I'm very disappointed with this agency. Two out of three hotels did not had our reservations. Luckily our driver was very good and helpful. He helped us get the rooms by coordinating between agency and the hotel staff. Otherwise it would have been very embarrassing situation for us. Also, the room in one of the hotels (in which reservation was not confirmed) was shabby and broken. We somehow managed as the stay was just for the night. We were more than happy to checkout of the hotel the very next morning.
This is what the agency were paid for, to make our travel easier and hassle free. If they can't do that properly then it doesn't make sense to go with them again. Really disappointed.
