The support and assistance from staff was very very unprofessional. The Travel Contact person was all in for help before entering the package. After the package was bought, the service was always declining for example no detailed answers for queries, no call back, no timely updates, no itinerary support, no details provided over call, asked to read through rather than explaining. During journey the support from TripSailor was pathetic. We didn't want to avail stay at Kausani and in turn wanted to extend stay at Nainital but TripSailor refused upfront. Later, on the day when we reached Kausani at 9pm (as per schedule) for stay the manager informed that my booking has been cancelled for the night. It was shocking as we were informed that booking couldn't be cancelled. I came to know that booking was cancelled at 5.30pm on that day. TripSailor didn't bother to inform us.
Also, at Rishikesh the camp stay which was offered to us was very very bad. We were provided with deluxe tent stay, TripSailor didn't help.us with any service there even after requesting for upgrade as we found it way difficult in stay which was offered. I will not recommend anyone to avail this service. Very very unprofessional.
TripSailor is only interested to take bookings, earn money, no proper service and responsibility taken.
We had very good experience with Trip Driver, Mr Rajeev. He is a great friend. Will recommend him to my friends.
Hotel stay service at kausani, service at Nainital was awesome. Full marks.
