I visited Kerela with a group of friends in late November and the travel was arranged by Ans Holiday.
Pros: The absolute highlight of our trip was our Guide cum Driver Mr. Bobby. He was exremely helpful, well mannered, courteous and humble. He kept the vehicle clean and was always on-time. Not only he showed us around the place, but also gave shopping tips.
Hotels: I looked up most of my hotels before booking them, and they were as expected. The travel agent was quiet accomodating in changing hotels (before booking the trip) if we didn't like any place on listing.
Cons: Houseboat in Alleppey was easily my worst travel experience to date. The houseboat was shabby, needed major cleaning (room was smelly) and had roaches. We were served stone cold food, even the sambhar was cold. After multiple requests, the attended agreed to heat food for us. The behaviour of the houseboat attendants can be best described as intimidating. We were docked about an hour before the time, without any justification. Meanwhile I was constantly trying to connect with booking agent from Ans Holiday about irregularities at houseboat. Finally I recieved a call back from another agent and when I described the unclean room to agent and shared the pics over whatsapp they connected me to owner of houseboat. The owner argued that rooms are clean and would be fine after room spray (all this when I had already shared the pics clearly showing the bad state). Finally we were informed that we have to stay on this boat only as owner doesn't have a replacement. At this point, I just wanted to get out of there as the houseboat owner and attendants behaviour had gone from bad to worse. We were three girls on this trip, and not to risk our safety further I booked another hotel room for the night. Our driver Mr Bobby, was extremely helpful in this scenario. He agreed to come collect us at night from the dock and drop us to our booked hotel. Meanwhile the booking agency did nothing. Not only did we end up spending more money on additional booking; Ans Holiday did not address the bad state of houseboat at all. The standard answer was, noone had faced this issue before (despite the pics shared).
Shipra Bhutani booked a trip to Kerala for 10 days in a group of 3 adults on TravelTriangle website from Aans Holidays and submitted a review on Apr 25, 2018