Overall Mixed reviews for Kerala trip booked from Aans Holiday.
Positive element:
Driver - Well mannered, polite and well informed about places. He maintained his car well and was definitely a great companion througout our trip. Will give 5 stars to Padma.
Area of improvement:
Hotels and Overall experience - I booked 4 hotels during my 7 day trip. Out of 4, 2 were recommended by me and rest 2 are booked by agent. There were issues with rest of the 2 hotels booked by agent. When it was clearly mentioned that I'm looking for premium experience with no specific budget constraint, agent booked standard boat in Allepey and a resort in Munnar with lack of hospitality experience.
Inspite of sharing feedback in the beginning of trip, there was no response from traveltraingle staff or agent to improve upon.
Agent just confuse experience with premium room. Premium room is never the aim of traveler. It is the complete experience (with multiple factors like view, food, surroundings, hospitality) that needs to improve here.
Agent sounds sincere but, really need to work on overall experience rather than just sticking to premium or budget set of hotels to book.
