I had made the necessary calls to the travel agent for a reconfirmation of my Kochi-Munnar trip on the previous day. We were six family members with 2 children and my father (senior citizen). We were supposed to be at 'Spice Jungle Resort (SJR)' for our two-nights stay at Munnar. We traveled very happily on the first day and reached the designated place (around 5pm), to get a pickup from the hotel guy by a jeep to reach the hotel. To my utter shock and embarrassment found that the SJR guys had canceled my bookings and the travel agency was unaware of it. We had to wait in chilly weather at the road side to wait for the agency to make alternate arrangements and then travel another 20 mins to reach the place newly allotted.
Although the new place was an upgraded version of my previously planned stay, all the agency had to do was call up the SJR people for a reconfirmation the way I had done before starting my journey with the agency. It is necessary that the agency understands that for middle class people like us, these travels are very valuable in terms of money and emotions. For the last three months (my bookings were confirmed in February), we as a family had talked a lot about the travel. To get a jolt of no reservation and being allotted a new hotel was very disturbing. The new hotel had a menu set as per their prebooked visitors and we had no choice but to eat from the menu set for them and with no ala-carte, my family was very disappointed.
The only good as far as this trip was concerned was the driver given to us by the travel agency. Excellent!!!
I have personally felt very wronged and this bitter experience, at the first holiday we ever had as a family, will always remain with me....
Priti Miranda booked a trip to Munnar for 3 days in a group of 6 adults on TravelTriangle website from Sky Tours And TravelCom and submitted a review on May 14, 2018