We took our package for Munnar, Thekkady, Alleppey via Kochi for 4night 5 days.
I was promised 4 star hotels in the package. The first hotel didn't felt like a 4 star hotel. The location was ok, but deep inside through miles of narrow roads. The Camellia Twin tower resort in Munnar was my first hotel - one day 1, they might have given me the cheapest room in their hotel. TV remote not working, Spider webs on the Fan, No AC, Comode flush, bathing shower were not working, bathroom exhaust window glass broken. Tower and blankets were very low and had open stitching and threads. Being a 4 star there were no toothbrush, no shaving kit, no hair dryer in the room. On request they changed the hotel room on day 2. Day 2 room was ok but still without AC. Staff was good, food was also good but overall stay experience not satisfying.
2nd Thekkady - mountain courtyard was my hotel. Same here - there was no AC. Room was ok but yes it missed the 4 star rated hotel experience. Food here was not that great. Food serving took too much time. There were cockroaches in the bed. Staff was good welcome was great but still overall experience not satisfactory.
Day 4 we shifted to Boat house in Alleppey - for boat house we were told that it would be a premium 5star AC boat. We got into the boat and the boat was not what we expected. It looked somewhat old - say it a 3 star. We got into our rooms. In first 5 minutes the bathroom exhaust got fire due to short circuit. It was all smell of wire burning in the room now. The boat house staff was very good at care taking. Great food was served on the boat - no complains for the food. In facilities - our AC was damn old and without remote - once you start it, it would run with same speed. No temperature control, no buttons. No option for hot water, neither the bathroom water was clean. It seemed to be somewhat turbid.
Our Agent failed to inform us about the time-change of our flight. We went 1 hour early to airport for check-in and realized we were the last passenger and in next 2 minutes we would have lost our flight. The Airlines said they tried calling us but couldn't get us. Now we don't know who's contact was provided by the agent. Luckily we boarded the flight and reached home.
Our mistake - covering 3 places in 5days (most of our time went into travelling). While discussing hotels, please also confirm room quality and room category.
Best thing by Travel agent - great cab driver. Honest and decent man.
Deepak Yadav booked a trip to Kerala for 5 days in a group of 2 adults on TravelTriangle website from Sky Tours And TravelCom and submitted a review on Mar 01, 2018