Dear Nitin,
This is regarding the issue I faced on the last day of my trip. The overall experience of the trip was very awesome and pleasurable, but the last day was very bad for us.
On day 6 (Friday 17/02/2017), when we reached Aleppey in the morning at 10.30 am, our driver (Mr Arun) called up the Butterfly cruise people so that they can come and do our check- in. When the first time we called the Butterfly cruise guys, they said to wait till 11.30 so that they can do our check-in some time. At 11:30 when we called them again, they did not pick up the calls. At that point I called you up to inform you about the same.
After you gave a call to them, immediately the cruise people called us and said to wait till 12:30 pm as the boat was getting cleaned and prepared. We waited for some more time and then finally they took us into a boat for our trip. The cruise people/BookitForgetIt/Travel triangle should have confirmed us the exact check-in timings to avoid any hassle. We did not even have our breakfast when we had to check out from Kovalam hotel (Neelakanta).This was purely a wastage of our time & resources.
After checking-in, they told us that lunch will be ready in some time. We were just sitting out on the deck at leisure, when we found out that they had rowed the boat to a near harbour to check-in one more couple with us in the boat. We had specifically ordered for a private boat, and that was what I had paid for-- full privacy and accomodation; which I did not get there. I had called you up at that time but by the time our telephonic conversation completed, the cruise boat had already left the harbour with the couple in the boat. We were served lunch at 2.30 pm and Moreover, the food portion served in the boat was very less. for lunch, we were served only 1 fish per person, and then for dinner we were served only 1 chicken piece per person. The quality of the food was very poor. Although a late check-in was done for us, they did not even consider to wait for us to have breakfast the other day before checking us out. Again , we had to leave our breakfast mid-way to get out of the boat. We were checked-in at 12.30 pm on the boat (late check-in) but were kicked out at 9 am the next day (mid breakfast). I mean which hotel does that??? Extremely hostile and rude behaviour it was, and mind you, this was my honeymoon trip(once in a lifetime trip), not some regular family trip. We were so much looking forward to this boat stay, but instead of making it special for us, they ruined the experience for us.
This was not what I had expected to get in our trip.
I request you to refund me back the money I paid for the cruise experience, as I did not get what I paid for.
Thank you
Mayur Gadiwala booked a trip to Kerala for 7 days in a group of 2 adults on TravelTriangle website from Book It Forget It and submitted a review on Feb 23, 2017
