Smiling Trips has made end to end booking of flight tickets, hotel booking , tickets for attractions. Visa for Singapore and Malaysia and interacting with counterpart ( RedApple) at Singapore and Malaysia.
Smiling Trips representative was responsive and took bottom line of completing the each and entire activity. Especially when our flight was delayed by 3 hours at Chennai , she co-ordinated with Singapore team ( RedApple) and ensured we got Airport transfer there and arranged the local tour. RedApple Singapore was very accommodative.
On the area of improvement , I would suggest RedApple can be more proactive. For example , If any changes in the schedule or driver or late arrival due to traffic/weather, there is no information/update though I had local number . Only after we called up, we would come to know the change.
