We finalized I am Himalaya because of their quick response and constant follow up. Since this was our first trip to Sikkim and our first experience of an online tour booking we were a little apprehensive but in totality the trip turned out to be good.
1.) Hotels
The hotel booked in Gangtok was Sidlon Residency. The rooms were nice clean and spacious. Although we had booked for an executive room, the hotel gave us the suite as it was empty so it was a pleasant surprise. The food however was not great. Also, the hotel was far from the market area so we had nothing much to do in the evenings. It would have been good if we had clarified this earlier. Nonetheless, in the future, It would be good to clarify from the customer about their preference of location for the hotel so that they get a chance to witness the city as well.
We faced a problem with the hotel booking when we reached Lachen at Night. Royal Delight Hotel had overbooked and hence could not accommodate us. We were shifted to another hotel after much delay which was a little problematic as it was quite late and we were tired from the journey. I would suggest that in future this hotel should not be offered to any guest. Instead, Hotel Lachen View Point should be chosen. The rooms were very pretty and the staff was sensitive to our needs and made us feel at home. The place was clean, hygienic and the food was simple and tasty.
Hotel Norling in Lachung was excellent and had good quality food. The room was a little cramped but had all other amenities. Most importantly had generator facility.
2.) Cabs
We used 3 different cabs during the trip and each one of the cab drivers was well behaved and friendly. Mr Wangchuk who took us to Lachen and Lachung was the best with an amazing collection of Hindi songs.
3.) Internal Passes arranged by local agent
We felt that the local agent employed for the purpose of getting the passes for the different sites was not very efficient. He took a lot of time arranging the pass for Lachen Lachung as a result of which we got late for our journey. Also, the pass arranged for Nathula Pass had some problem and the three cars for which a combined pass was arranged could not visit Nathula while all other cars went ahead smoothly. We wasted around 3 hours waiting for the confusion to clear out but in the end could not visit Nathula which was on top priority on our agenda.
I hope Mr Lawrence will take our review and feedback in the right spirit and improve the services. He is a friendly person and always available on whatsapp and phone. I bugged him with a lots of queries about the travel destinations, weather, hotels, permits etc and he always answered promptly.
Rudrakshinabanerjee booked a trip to Sikkim - Gangtok - Darjeeling for 6 days in a group of 2 adults on TravelTriangle website from I Am Himalaya Tours Travels and submitted a review on Apr 25, 2017