We booked a vehicle-only package, just for pickup-drop and sightseeing. Overall the experience was great, the vehicles always arrived on time (except on one instance which i will share later). The drivers were excellent (Gajen & Lilin in Gangtok and Suraj in Darjeeling), very polite and friendly. They covered all the points (except one due to bad weather conditions). The vehicle condition was excellent with good suspension and brakes. Driving by Mr Suraj was smooth given that we had an infant with us.
Assistance from Dipanshu (TravelTriangle) was excellent and high flexibility was given to us in terms of time and amount of payment of instalments (bad internet connectivity in hilly areas kept us struggling in making online payments).
Our vehicle was upgraded just the night before travel and on next day (don't know the reason why), the driver arrived hour late with no money for fuel. The agent (Mr Roshan) kept us waiting another half hour for money for fuel which delayed our journey and caused inconvenience and we had to rush as the sun sets early in eastern India. Also, the parking fees was included in the package yet the driver was not informed about it so we paid at that time but on communication between driver and agent, the amount was refunded to us later. Also, I am yet to receive the hard copy of bill (may take day or 2 more days due to Dusshera festive season)
Pleasant Gesture by Mr Ajay (Travel agent) for upgrading the vehicle for part of a trip (from WagonR to Xylo) in response to bad road conditions due to landslide and heavy rains.
Himanshu Deepak booked a trip to Sikkim - Gangtok - Darjeeling for 7 days in a group of 2 adults on TravelTriangle website from Travelx365 and submitted a review on Oct 12, 2016