This was my first experience with TravelTriangle. I liked the convenience of getting connected with several travel agents sitting at my desk. However, my experience with the travel agent was not very good, details of which are mentioned below.
I found the travel agent very inflexible with respect to the payment terms. They were very insistent on accepting cash payment in USD, that too, right at the airport itself. I requested them to accept partial payment online, but they did not agree. I requested them to accept payment by card but they did not agree. I requested them to accept the payment in Indian currency, which option was offered by their representative himself earlier, but they included double currency conversion in their calculations, that too with bad rates, thereby increasing the due amount by a considerable amount. As a result, I was left with no other option but to buy USD at the airport (which, as is common knowledge, is not a good place to get a good exchange rate). To top it all, their representative who was supposed to collect the payment from me did not even turn up at the airport! Had they told me earlier, at least I could have bought dollars from a place offering better rates.
The vehicle they allotted to me for my tour was not one of the makes they had promised earlier. While the make wasn't such a big issue for me, a bigger issue was the condition of the vehicle. Its shockers were not in a good shape and made a lot of noise on smaller bumps too. In addition, while they had previously promised that the driver-cum-guide would know English, the driver who actually turned up knew very little English. I had to ask them to get the vehicle and driver changed.
The worst part of my experience was that on two occasions during the trip, they had booked a room category lower than what they had promised to me. This happened despite the fact that I had categorically asked them beforehand to mention the room category on their quote. Not just that, they failed to get me the agreed-upon room category even after I contacted them from the hotel.
Kumar booked a trip to Sri Lanka for 6 days in a group of 2 adults on TravelTriangle website from Amara Lanka Tours and submitted a review on Mar 20, 2019