What can I say. From the planning to the day of the trip, I was mightily impressed with Shivangi! She did everything in her power to address all my doubts and queries. It was indeed a fantastic experience.
Once the trip started things just started going downhill, though slowly, they were going downhill. We were at the mercy of the driver, who, it now seems, was there only to earn a cut on all the activities we did. The car was not at our disposal, but was there only to serve whatever itinerary had been made. The driver refused to cover anything not covered without asking us to pay an additional charge. He took us to places where we felt he had contacts and they charged us extra to accomodate his commission. I urge both travel triangle, as well as Apple Holidays to ensure that they provide the travellers with the costs involved in sightseeing and ensure that they aren't fleeced by drives/guides. The hotels were good. But the lack of experience shows in terms of the little things, e.g. I had requested Shivangi to provide wheelchair assistance to my mother and father. I assumed that if im asking for any sort of wheelchair assistance, then it would be presumed that I want wheelchair assistance in the flight as well. This wasn't given to us and my mother and father had to walk the entire lengths of both the airports. The good part about Apple Holidays was the fact that they kept calling to check on how the trip is going, which was really good on their part. Another request I have is to ensure that the drivers/guides are told not to fool the clients. At Cinnamon island, he made us pay LKR 1500 for cinnamon, saying it was 500gms but when we checked this morning, it weighed only 125gms. We are thoroughly disappointed with the driver, and in hindsight, we feel the tip that we gVe him was way too generous, thinking of how he has fooled us. Travel triangle and Apple Holidays, please check your screening process.
In conclusion, if asked whether I will book again with travel triangle, my answer is maybe. I can't grudge Shivangi's commitment one bit as she was always there solving our doubts and the rest. But the sheer inexperience is what will make me question whether I can take a chance with travel triangle again.
Thank you for the trip! We did have fun :)
Krishna Daulat booked a trip to Sri Lanka for 7 days in a group of 4 adults on TravelTriangle website from Apple Holidays and submitted a review on Apr 02, 2018