Direct Link Pvt Ltd

HI Aastha, I have completed my trip and appended below is my feedback as i discussed with Sujit. Overall trip was managed fine. Driver and car were really good. Our Nuwara Eliya and Colombo hotels were very good but the one in Bentota (South Beach villa @ 69) really spoiled the experience.  Breakfast in the hotel was really bad - completely mismanaged. in the name of breakfast, they only served cut fruits and eggs, which only one so-called chef, took years to make They did not even have milk in the stock - imagine the trouble when travelling with kids Both of our rooms were not cleaned after the 1st day - reason that was given is that there is only one guy who is in housekeeping and he was busy with check-outs - really not acceptable. The room was cleaned once we shouted Biggest dealbreaker was - there was no water in the hotel on the day of our check out.  we were shifted to their manager's cottage for bathing/ washroom etc. Our half day was wasted in this to and fro and we couldn't cover Galle. Property is being run as a family run unit rather than a professional hotel. Though they tried to fix things but our trip was ruined despite paying premium rates In light of the above, I'm not ready to pay for the hotel - for one night for both rooms - and would like to have the refund. I communicated the same to direct link agent (Nurshida ) as well I've heard you guys are new and listen and act upon the customer reviews. Hoping for the positive response from your side

Had a nice trip to Srilanka except for the hotel accommodations provided by Direct link agency. Driver Mr Furkhan was excellent and very helpfull.

The arrangements were excellent. The driver was knowledgeable and superb. The cab could be better by having seat belts for all passengers especially for the hairpin bends along the way! Most hotels were packed with amenities, some were more 3 star than 4 or 5 star. Overall a wonderful holiday! Would want to visit again and go to the areas not covered. Would strongly recommend to my friends

trip was safe and good, but most of the places to visit was just factory and sale purposes. which was useless. the visitor places was not included.

Had a wonderful trip .

The cab driver dilshan was very nice. hotels were decent. About Kaveri hotel at Sigiriya, food choices were limited and not that great. the Colombo hotel Ocean Edge was decent but definitely not 4 star. the rooms were good but facilities not great for a 4 star hotel. the cars provided was very comfortable. thanks a ton for the experience

The coordinator anto was very rude when I asked him for room decoration which he promised to give me. The hotel staff of OAK RAY TEA BUSH hotel were rude as if we are staying there for free. Mandarina was brilliant. I request travel triangle to take action against this miscomfort we faced. Mandarina,cab driver

The first hotel was very bad but other wise was a very memorable trip and the driver Miswar was very helpful and kind. Tea tasting and tea gardens

The trip could have been well planned as we spent most of the time in travelling. Further, the category of hotel given at one location Nuwara Eliya - Hotel Jojos did not meet our expectation and requirement.

Trip was excellent. Travel plan, itinery & Direct Link's professional approach made the trip comfortable & hassle free.

Thank you for making our trip to Sri Lanka memorable. The choices of hotels are commendable. Also the itinerary was well chalked out, giving us enough time for leisure, sight seeing and shopping. Service of the agency was commendable. They were quick and prompt in resolving issues. All the promised services were provided by the agency. Car was good except for the fact that army of tiny black ants were found in the car from Day 2. The driver said that those ants came because we left a biscuit wrapper inside the car on Day 1. We accepted our mistake. However, the driver could have thrown the wrapper or cleaned the car with vaccum cleaner before bringing it to our hotel at 10am on Day 2. He should have informed informed the agency regarding this and they could come up with some solution. We were anyway charged highly for the trip.

The trip was very well organized by TT. Loved the accommodation provided and the vehicle. Although we had to pay for the guides at every historical site we visited as no guide accompanied us. Driver (Awn) was amazing. His politeness and punctuality was what we liked the most. Overall it was a memorable trip.

It was a very good trip. Travel guide Hafiz, driver - both were very good . The Bus was very clean and comfortable. We did not face any issues. However on last day the hotel rooms at Nelinsa were not upto mark evn though Service was good. For a family visit booking from outside SL, this should have been checked and informed by TL or travel agent. Overall it was a very pleasant trip and I recommend Direct Links for all travellers.

The trip was amazing and me and my friends had a great time. Thanks to you guys for customising our travel especially the travel agent in Sri Lanka who had made our trip easier. Though the hotels were not what we had expect cause there were problems with the TV, the Wi-Fi, the food we were served without ordering. But the hospitality of the people were amazing. So thanks again.

was a brilliant experience.. everything was well planned and managed..everybody loved and appreciated the service provided..keep up the good work :)