Was not provided the train tickets as mentioned in the itinerary. The Swiss residency hotel in Kandy is pathetic, didn't provide proper vegitarian food. Also, I asked the travel agency to make it a honeymoon trip, which was also mentioned in the itinerary but nothing was done inline with the same. The wonderful thing we got was our driver (Dilshan), excellent fellow who made the trip worth remembering, took care of every small needs and is very knowledgeable
