Direct Link Pvt Ltd

Direct Link is a very good and reliable travel agent in Sri Lanka. Shafna from Direct Link helped us plan our Sri Lanka trip very well. She was very courteous, well-behaved, responsive before, during and after booking the trip. It was a pleasure interacting with her. Rizmi, our driver-guide, was very courteous, punctual and always available when we needed him. I would recommend him to anyone traveling to Sri Lanka. The only con was the food quality and service at the hotels -- Sri Lankan hotels really need to improve the behaviour and responsiveness of their servers and front office staff. While Horton Towers in Nuwara Eliya, Mandara Resort in Mirissa, and Manara Beach in Beruwala were just about ok in terms of service, Ehalagala Resort in Sigiriya was the pits. The service quality at most of the hotels wasn't up to the mark. Ehalagala Resort in Sigiriya was the pits. There was no electricity or hot water (I had to literally beg for a bucket of hot water to take a shower as I had fever and couldn't shower with cold water), the intercom was not working, the food quantity was a joke, and service was very, very bad, to say the least. The manager wouldn't even look people in the eye or be courteous while talking and should be fired immediately. We heard that the hotel staff can't do their work properly because of his inefficiency. The food at Horton Towers and Mandara Resort needs improvement, as does the time responsiveness of the servers and hotel staff. At Manara Beach (Beruwala), on the first day, the hotel staff messed up, as our rooms had been given to some other people as we arrived late. They later made up by giving us really good rooms and great service. The food at Manara Beach was excellent.

Only first and second day hotel was not up to the mark, rest 3 days were awesome

Tour plan was very good but with too much travel involved. Small and calm beach hotel at Bentota. Superb and panoramic views from Lourdes Hotel along with a variety and tasty vegetarian food, fantastic climate are most memorables. Equally good food and warm hopitality at Manorama Hotel at Bentota and at Nuwara Eliya the hotel restaurant team excelled in their food preparations and service. My special thanks to Directlinks and Travel Triangle staff in making this Sri Lankan trip a memorable one. Please keep it up. With warm regards for a very Happy New Year 2020.

Direct Link was very helpful in advising about my trip. Beautiful scenery in Nuwara Eliya .

Driver was not active enough ,he could not cover all the places at a particular time he missed some of the important places and for 3 people u have provided just 1 sim which did not serve our purpose

Recently completed my 6 days trip and was extremely satisfied with the way things went throughout the trip. Will definitely recommend TravelTriangle (point of Contact : Sanad) and Direct Link (point of Contact : Arshad) to others. Thanks to Arshad for preparing the itinerary in a relaxed manner, at the same time covering 4 places during the course of the journey. As someone already pointed out the trip between the cities were hectic due to the long journeys by road, but then we were willing to do so and was our choice and so cannot blame the agency/Arshad. Also there was support from Arshad throughout the journey whenever we were in need of help. I would like to give a suggestion to avoid the long and tiring journey by road, i.e., to see the possibilities of splitting the trip and rely on train service for long journeys provided we don't want to visit any other places en-route and multiple cab can be arranged at different places. Finally I want to thank Imthiyas, who guided and accompanied us throughout the trip. He was very calm and well-behaved and his driving was excellent that made the long journeys comfortable. He provided just enough guidance and advice. I had a memorable trip and overall it was excellent.

Our Travel with Direct Link team was nice. They covered major attractions as well as customized the trip according to our interests. Driver accompanied was really helpful and ensured a comfortable journey. The only issue we had was at Traveller's nest hotel which was included as part of this booking.

Extremely satisfied and highly recommend Travel triangle and Travel Agent `Direct Link` for any tour plan to Sri Lanka. From booking to actually enjoying the holidays, it was a satisfying experience. Thank you Naina from TT and Arshad and Priyantha from Direct Link. Highly recommended. Thank you team. Keep up the good work!

Direct link really needs to work on coordination and managing the iternary. Arshad was really bad at doing it.During the trip we were just in the roads travelling the complete day and then reaching hotel and sleeping.According to the distance from one destination to another the trip should have been scheduled.The management of scheduling the trip was pathetic Our driver was really nice though he wasn’t aware of the routes but still he was good.

Very nice and helpful trip Recommended you Arshad for every trip to Sri Lanka

The quality of Cars could have been much better...the driver was unable to act as Guide and suggest us places to visit. Kandy, Galle

Enjoyed the overall tour. The itenary was good and driver was excellent. Most hotels were good, Mount Blue Kandy and Fairway Sunset still has scope to improve. Overall a memorable trip, we enjoyed our stay in Sri Lanka. Thank you!

This was our first family international trip and the experience was wonderful...Nushida from Direct link helped us plan this really well and was prompt in responding to our queries. Kashish got us a good airfare deal. The best part was Atheek the driver cum guide who ensured we covered the right places at the right time. He was with us during the entire trip taking care of smallest of our needs. This trip would have been incomplete without his support.

They were really helpful and updated us with all the important information The driver was very nice and the coordinator who helped us booking she was really sweet

Very happy with the service provided by Travel Traingle/Direct Link... Hotels were good, excellent tour guide and excellent vehicle.. Completely satisfied with our entire stay in Srilanka...