Tropical Ceylon Pvt Ltd

Wonderful Trip. Tropical Ceylon, Mr. Gayan assisted throught our trip.. Great...

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Had a wonderful time in Srilanka. Thanks to Chathura for planning our itinerary . Apart from Oak ray tea Bush hotel, rest was superb. Special mention to our Chauffeur Mr Nandana, he took care of us very well. Highly recommended these guys . My trip started with tragic bomb blasts in colombo for which our prayers are with people of Srilanka. At this tough time it was ensured from the tropical ceylon team and especially our chauffeur Mr Nandana that we are safe , coordinating with authorities and ensuring we donot enter or go towards affected areas. People of Srilanka are very friendly and always ensure that they help to their best of abilities.

The POC for us was Naina. She did extremely good job of tracking, following and guiding us during the booking process. Since this was the first time I booked through Travel Triangle, I expected some sluggishness after the initial payment but I was proven wrong by Naina. She was prompt and accommodated changes. The USP of having local agents surely advantage in terms of pricing for equivalent trip by other tour operators but knowledge/guidance of local agents needs to improve. I will talk more in detail in the overall trip review. Overall I am happy with Travel Triange POC Naina. Travel triangle is a go to place for people who doesn't want to get into too much planning but wants to make easy fine tuning to their plans on the basic template.

This was amongst the best family holiday we had till date. I will give 100% to Tropical Ceylon for their well planned itinerary which enabled me to visit maximum places and could rest properly as well. The best part was transportation with chauffeur which helped a lot in making this trip customized to our preferences of timing and where we want to eat or drink tea etc. Our Chauffeur Mr Gayan was very helpful, caring and was always ready to go extra mile to make our visit more comfortable and memorable. Stay arrangements were also very decent except the hotel at Nuwara Eliya which was Oak Ray the bush. Attitude of the staff of hotel was very arrogant and ignorant. They didnot listened to you and were very confident that wether they will give good service or not guest are bound to come to their property due to locational advantage. Hotel Rivendell and Hotel Pandanus was best in term of their location, service, staff behavior and food preference. My trip ended with tragic bomb blasts in colombo for which our prayers are with people of Srilanka. At this tough time it was ensured from the tropical ceylon team and especially our chauffeur Mr Gayan that we reach airport safely by coordinating with authorities and ensuring we donot enter or go towards affected areas. People of Srilanka are very friendly and always ensure that they help to their best of abilities.

First of all, I would like to mention that Naina (Travel Triangle Holiday Expert) was extremely helpful. She ensured that everything was provided on time irrespective of whether it was a working day or not. Secondly, Nethmini and Sachini (Tropical Ceylon Experts) made sure my requirements are met. Thirdly, our chauffeur (Siri uncle) was kind and cooperative. On my last day of this travel, I had to come to Colombo for sightseeing. This day also coincided with the terror attack and Tropical Ceylon ensured that I reach airport safely. Everything was well coordinated by Tropical Ceylon and Travel Triangle. I am extremely grateful to all the support and beautiful memories. Definitely looking for more trips with Travel Triangle in future.

Good cooperation

It was the first international trip planned by me & was confused with choosing location and package . One of my friend refered to go with travel traingle . When I enquired about the places I got the very good response from travel agents . But , still I had a doubt that whether I can believe those agent or not . But , based on travel traingle reviews , i chose to go with Tropical cylon . Based on my expectations , they have arrived best quote which meets all our requirements and reasonable price. More important thing is that they have adhered everything as per their commitment and itinary .particularly the guide come drivr Mr.Nipun , guided us throughout the journey and ensured everything to make our stay and journey a pleasant one & clearly understands all our needs . So , special thanks to Mr.Nipun & TC .overall it was a great journey and we al had a wonderful te at srilanka . Once again thanks to TC and travel traingle for wonderful support. Water rafting at kithulagala, stay at Kandy and grand Camilia was memorable one . Galle , bentota beach was one of the best beaches I have ever visited Trekking at sigiriya , little Adams peak and nine arch bridge was fantastic . It has more beautiful views and u can enjoy the nature to its core We had some great shopping at srilanka local bazaars , laksla and more ..

Trip planning was good.

There is a lot to say.. Majorly negative feedback. I was very excited from start of the trip and was happy to see the transport arranged for me, but as said we shouldn't be carried away by the skin. There was no proper guidance provided for currency exchange. The discount coupons provided were a dummy coupons as there was already discount provided by the places I visit. The coupons had no use at all. As the trip moved on I found that the itenary which was decided for me wasn't possible to accomplish. There was no way that I could have covered all the things except if I get up early by 4 am daily which isn't possible by anybody. It looked like the HONEYMOON factor wasn't considered at all while designing my iternary. It looked like the tour planner Abdul had very less idea about the on ground stuff and he couldnt judge the travel time which was a major havoc for me. The time taken to reach the destinations were almost double than what was discussed. Also the charges which were discussed to visit the places were much more than dicussed initially. As per my tour my extra spending were not more than 200usd but I ended spending 400usd. Also I couldn't cover couple of places as it wasn't possible wrt to time and money. To. Cover those places I had to spend approx 20k lkr plus get up at 4am which sounds weird for a honeymoon goers. So overall my itenary had to go throw a complete make over on the fly while I was on my trip and so couldn't enjoy the time for. Initial 3 days. It was a big waste for me. Talking about the chauffeur.. He wasnt a guide at all. Ideally drivers do describe about the city and places we visit but he dint share a word. On the way there where places which could have been described our could be added to city tour. He was never enthusiastic to show places. Whenever we used to ask if we can go here or there he would just say a no. He dint allow us to bathe in the falls where almost everyone was taking bath. He dint allow us to go on. Beach where there were enough people and nobody was harassing anybody. For initial couple of days we listen to him and dint explore anything but later we started roaming by our own the actual beauty of Lanka. I don't know if this is a rule or a made up thing that food isn't allowed inside the car. For whole journey we used to wait for our destination to eat some food. He used to ask to take halts in between but then he used to rush to reach to hotels. If by mistake we landed up with sand in the car due to Our shoes he used to make a point to blame us. We dint like it as a tourist. In hurry to reach to hotels he dint let us allow explore the journey, made us get up early and also made us reach the destination by 1or 2 o'clock. Instead he could have let us enjoy the journey and made us reach by 4 or 5 pm. On the last day as well in hikkaduwa where we dint opt for their adventure activity contact he left us at the hotel and went home and was talking to us as if we have made a mistake by not choosing his contact. He commented - 'you aren't listening to me, you don't have trust on me so go do as you like. I will drop you and leave for home, all the risk is yours and don't tell me anything'. I was expecting that he would join us to check if the person we had contacted is genuine or not, is he trust worthy and is he well known. Whenever we used to ask him for the travel time or distance he used to respond with - 'Srilankan drivers don't like such question, so don't as such questions'. His overall behavior was just not professional. Few hotels were unknown to him and we used to surf the roads to find the hotels. Tropical Ceylon wasn't professional at all wrt to booking hotels. They hadn't properly informed and emphasised that we are a honeymoon couple and we are vegetarian. We had to face a lot of issue wrt to morning breakfast at hotels except for Kandy and weligamby/mirrisa. In my whole trip there was no promptness from my POC - Hansi. She dint bother to talk to us for a day to discuss my stay and food and travel. There where many queries raised but they weren't answered in best way and wasn't instant response. I wanted to cancel 1 place as my budget was exceeding but that call also wasn't take until last day which was too late and I ended spending the amount. The hotel at hikkaduwa - Heaven seven is just pathetic. Please do not suggest this hotel to anybody. There was no proper staff, no food at all, no hospitality. I had to pay for milk powder as well to make tea in my room. I am not happy with both the vendors - Tropical Ceylon and Travel triangle. 1stly until I made the initial payment POC used to call and msg everyday but after I made the payment there was no single call or msg for 2 months. This isn't the exact service a customer would expect for paying the convince fee. If there is no courtesy to keep the customer in loop for the status of booking there is no need to charge for that service. My travel POC were changed from Tropical Ceylon and Travel triangle and there was no contact from New POC until I approched 5 days prior my departure.

Travel agent plan accordingly my choice. Car was good hotel at Bentota & sigharya was god hotel at newraalleya was average. Boat safari at Meru river was the best part of our Sri Lanka tour

Nice tour

Hotel could have been way better

The driver which was assigned by the travel agency to us had no knowledge about locations so we lost a lot of time in finding out locations during our 7 days journey to different cities, I had to get a sim card and turn on google map the whole time during travelling.

Trip was great overall.. Our chauffeur Kanishk was very nice.. enjoyed alot with frnds