/ Houseboat-1N). Our driver & Guide Mr. Bibin arrived on time at Kochi airport. My hopes of a perfect holiday started diminishing from the moment we stepped into the vehicle. Un-professionalism among Godwin alliances started to float immediately. There was an unbearable noise from the rear as the vehicle sped-up, due to faulty wheel bearing. The noise started giving us headache. The vehicle should have been serviced & re-fuelled before our arrival. Anyways, coming to his driving. Literally, for 5 kms into Kochi city, he was driving at 20-40 kph, even on open, traffic-less highway. All of a sudden, he started driving so recklessly, that we almost crashed into a truck, purely due to his fault. The car's rear hit the front of truck while changing lane. Out of nothing, he pulled over & abused the truck driver, displaying utter negligence of his role in the incident. My wife got slipped and hurt as he braked too hard to avoid a head on collision with an on-coming 3 wheeler, while driving at 70 kph on narrow roads of Alleppey backwaters. We had to scold him on his driving behaviour and neglecting passenger comfort. Rest 4 days were O.K with him. He turned out to be a good guide. Coming to my hotel bookings, from the very beginning it was conveyed to them that I'm booking 5 star(Premium) category accommodation everywhere and hence was charged accordingly, although at a good bargain. The Hotels at Alleppey & Munnar were selected by me. Opted for Ramada- Alleppey & The Fog Resort- Munnar. Since I had no idea of Houseboats in Alleppey, I completely relied on them to arrange our stay in a Premium Houseboat for 1N, with honeymoon inclusions, while eagerly waiting for the famous Sunset Cruise. Checked out from Ramada on 21st Feb and headed on to our Houseboat booked by Godwin. Mr. Kevin coordinated with us to the houseboat. The boat, by no means, could be categorized as Premium/ 5 Star or even near to what I was shown in pictures. The boat was Old, with fixtures broken at places, dirty water supply, broken door handles, non-working lights etc. Mr. Kevin himself affirmed that the boat is a deluxe category. I wanted to cancel the stay there and rush out, but my wife asked me not to do so. Immediately I informed Ms. Nisha over WhatsApp about my displeasure at their arrangement. But till date, I haven't been contacted over the matter. Mr. Kallesh & Mr. Ganesh- our houseboat crew were nice people. But again, the boat was decked way before sunset at an uncanny place with 3 more boats, not fulfilling the promise of Sunset Cruise. Munnar was an awesome experience. The services in the Hotels were also very good, although I liked The Fog-Munnar more than Ramada- Alleppey. But there also, we had to change the rooms as they were not pre-booked as per our choice. Small note to Godwin people- Please try to redress your customer's grievances for better services.

and worst food. Response of travel agent was excellent. I need not worry and from the time getting down at Rly station till return back to station everything was arranged perfectly. Except accomodation at pagoda for one day, the entire trip was smooth and pleasant.

ve informed us this earlier then we could have booked the trip accordingly.

we bought package with you .My husband also told me it was very good arrangement by mr. ashraf thanks ashraf for planned kerala tour for us I would defiantly recommend others

hraf all over trip was very good excellent will connect you with future trips .

was well strategized and memorable trip. Thank you travel triangle.

r Ashraf for giving me wonderfull service.

y excellent munnar hotel and houseboat stay was very good driver was very polite thanks Ashraf we will contact you in future

dirt and salt water .

ays in touch for any queries and support and overall it was nice summer

we have booked bus tickets at 9pm so very dissapointed with him again we Book a hotel for half day , it is extra expense for us So pls informed to driver has to show all sightseeing places

you

eautiful scenic stay at boat house. Neatly chaked itinary. Well organized trip. Highly recommend.

m J Square Holidays.