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C
Carole
Mumbai, 8 years ago
Namaste Suja
I tried to load this info onto your FB page
But I think it needs your approval. If not.. Here it is…
I was looking for a personalised Kerala tour and sent a mail to two...
travel companies on line, one happened to be to Vihaar Hospitality and Leisure.
I received numerous phone calls from a wonderful lady called Suja, who asked many questions in order to gauge what we really needed for our trip. I extended the number of days, changed the agenda more than a few times and finally after many days we arrived at an agenda that suited our needs and timeframe. She was never angry that I asked more questions, if I wasn’t too happy about a hotel, she offered several other options, etc. etc. I never needed to call her back, she was always attentive and called when she said she would. I paid the deposit as agreed and then received immediate feedback about the balance payment and the “vouchers” to give to hotels, etc. A day after the due date, she called to ask if I had paid the balance, I was actually travelling but I had the check and was in the process of looking for the bank to make the payment when she called me. After the payment was made, I sent a photo of it and within an hour, I received a thank you mail to confirm the full payment was received as well as a phone call.
Several days before our trip began, Suja called to advise that as it was Easter time and very busy, we should think about buying our tickets in advance so that we would not be disappointed. She offered that an agent could do it for us, and provided a web link so that we could do it ourselves on line. This was very nice pro-active thought and much appreciated considering the crowds when we arrived in Munnar.
A day before the trip, as promised, we received indication of the car #, driver name and telephone number. After our arrival in Cochin, I received a call from Suja to ensure that our flight was OK and if we were with the driver (we were still in the airport at the time), after an hour of being in the car, she called to ask if the car and driver was OK, etc. etc. She called several times during our trip to ensure everything was OK.
I have never received such attention from any travel agent anywhere, and I mentioned, everything was great, but our car was particularly hot because it was a dark colour and because seats were dark and plastic, she immediately called the driver and asked him to arrange some cloth covering for the seats! This was done for the next day of travelling, which was great because although distances are small, it takes many hours to cover.
I would certainly have no hesitation to recommend Vihaar Hospitality and Leisure and in particular Suja for any Kerala holiday.
A HUGE THANK YOU Suja for making our Kerala trip even more memorable.
This is also a write up that I put for the Forest Glade Hotel.
Highly recommend a stay at this hotel. It is ideally located in the middle of the tea plantation area; the open veranda restaurant overlooks the tea plantations, we enjoyed our breakfasts and lunches looking out at the scenery. In the evenings we enjoyed the misty air coming in and then enjoying the clear views/full moon and lights from the village after the mist cleared. There is a great variety of food, and although I am a veggie, I am allergic to capsicum/peppers, I only mentioned it because I was unable to partake in the buffet, but it seemed that all the staff were instantly aware that I was allergic. Instead of the buffet, I selected a veggie combo meal, thinking it would be like a small Thali, however, it was like a feast for 2-3 people. I felt embarrassed as I was unable to eat even half of it. It was all delicious but just too much of it. It was certainly value for money.
All the staff are very polite, well-trained and friendly. The rooms are quite large, we stayed in a room on the upper floor which had a small balcony, and the lower floor rooms have little garden, which looked nice. The rooms have a safe and tea-coffee making facilities and they replenish the bottled water every day.
At the back of the hotel, from the top floor, there is a little walkway so that you can walk a little way into the forest area behind the hotel, not too far, but a nice little walk and to get a higher view of the scenery.
Another nice touch is that early evening 4.30-6?pm, the hotel offered free tea-coffee and snacks, we had a samosa, again, we enjoyed this on the veranda/balcony overlooking the tea plantations.
Another plus point is the hotel is just a few minutes walk (although be careful of the traffic) away from the Kathakali and Kalaripayattu performances held at 5 & 6pm most evenings.
Hope this is adequate.
Best fishes/Carole
AG
Aishwerya Geda
New delhi, a day ago
First of all thanks to you arrangements are good only driver little bit late to reach but all over trip was good
First of all thanks to you arrangements are good only driver little bit late t...
o reach but all over trip was good
NV
Nirmal Vaghela
Surendranagar, a day ago
Our trip booked via the TravelTriangle app was an absolute delight! Seamless planning, customizable options, and expert guidance made the experience exceptional. From accommodation to transportat...
ion, every detail was meticulously arranged, allowing us to immerse fully in our adventure. Discovering hidden gems and cultural treasures, with support from their dedicated team, made the journey unforgettable. TravelTriangle ensured our trip was not just a vacation but a transformative exploration, leaving us with cherished memories and a desire for more.
TU
Tushar Uplanchiwar
Nagpur, a day ago
Wonderful Experience with Travel traingle and Tripsailer.com , specially thanks to alia for making wonderful trip.
PK
Punit Kumar Singh
Mysore, a day ago
P
Prashanyb
Ahmedabad, a day ago
Good Ashraf driver food hotels all are very good arrangement ashraf I recommend others too
CS
Chitra Sharma
New delhi, a day ago
Wonferfull ⭐⭐⭐⭐
.
S
Sreeneesreenee
Guntakal, 2 days ago
My travel agent was jaunt holidays. Stay at Munnar was excellent at princess de munnar. But stay at hotel pagoda was a worst experience with no good ambience, careless response from room service ...
and worst food. Response of travel agent was excellent. I need not worry and from the time getting down at Rly station till return back to station everything was arranged perfectly. Except accomodation at pagoda for one day, the entire trip was smooth and pleasant.
S
Shraddhabhoi
Sangli, 2 days ago
We have communication problem for driver he does not know hindi and we cannot understand malyalm. Allover its ok.
BB
Bhuvan Bharti
Delhi, 2 days ago
Overall trip was well organized. Hotels are very good. Some places we not able to visit because of week off days. Some place monday was closed and other place friday was closed. If agent could ha...
ve informed us this earlier then we could have booked the trip accordingly.
KM
Kiran Muddasu
Hyderabad, 3 days ago
Experience was good due tym shortage we not cover all parts but we cover maximum good points thanks for arranging my memorable trip . one of my known I send your number pls connect once
AS
Apurva Shevde
Pune, 3 days ago
Great
AP
Atmiya Patel
Gujarat, 3 days ago
Its was our Hoenymoon trip we enjoyed alot arrangements are superb cabs hotels and houseboat are fantastic and Ashraf you are the good coordinator always available for us you are the right person...
we bought package with you .My husband also told me it was very good arrangement by mr. ashraf thanks ashraf for planned kerala tour for us I would defiantly recommend others
AS
Akshaya Sakthivel
Bangalore, 3 days ago
Good service
AS
Aniket Sawant
Mumbai, 3 days ago
overall good. Tempo traveller driver was vert good.
SM
Sohail Motani
Mumbi, 4 days ago
Its was wonderfull my family enjoyed alot. My wife was happy my childrens was happy . All stays was perfect cab driver also perfect houseboat also wonderfull upper deck area was beautiful . As...
hraf all over trip was very good excellent will connect you with future trips
.
SR
Swarnalakshmi Ravi
Chennai, 4 days ago
Travel triangle gave wide range of options in terms of number of days, choice of places as package, multiple tour operators and so on. We chose J square holidays for our Munnar Thekaudy trip. It ...
was well strategized and memorable trip. Thank you travel triangle.
VT
Venkateshwaran Thamilselvan
Chinnalapatti, 4 days ago
Regarding trip it was awsome . unbelievable experience for my life thanku mr Ashraf for giving me wonderfull service.
Regarding trip it was awsome . unbelievable experience for my life thanku m...
r Ashraf for giving me wonderfull service.
P
Patilyogesh
Pune, 4 days ago
Ashraf the experience was literally excellent munnar hotel and houseboat stay was very good driver was very polite thanks Ashraf we will contact you in future
Ashraf the experience was literall...
y excellent munnar hotel and houseboat stay was very good driver was very polite thanks Ashraf we will contact you in future
A
Afsarrahman
Chennai, 4 days ago
Wonferfull ⭐⭐⭐⭐
.
MI
M Iam
Hyderabad, 4 days ago
It was Very good . the driver ,hotels , your service was excellent
It was Very good . the driver ,hotels , your service was excellent
VM
Varun Menashinakai
Bengaluru, 4 days ago
The Houseboat experience was not much impressive or comfortable as it was unhygienic and least clean and moreover the water used was directly from backwaters which was very dirty filled with ...
dirt and salt water .
C
Chetanganagi
Bengalore, 7 days ago
Kerala trip munnar and alephhy was good.
Boat house experience was good and driver was calm and polite and boat house treat was good and food was nice and from travel agent ambika and sateesh alw...
ays in touch for any queries and support and overall it was nice summer
M
Manimadhu
Banglore, 7 days ago
We are very happy with service (special thanks to Tanu ) she is very transparent, all okay but we are dissatisfied with cab driver he skipped lots of places and 3rd day he dropped 1 o clock but ...
we have booked bus tickets at 9pm so very dissapointed with him again we Book a hotel for half day , it is extra expense for us
So pls informed to driver has to show all sightseeing places
AK
Ajendra Kumar
New delhi, 8 days ago
Our experience is very good, we like rose garden photo shoot most, all the facilities like hotels, cab and candle light setup is quite nice , and last travel agent gives very nice service. Thank...
you