Devansh's 7 days trip to Uttarakhand
5 years agoHere are some of my complaints with respect to the services of the travel agent and travel triangle as well for much-awaited trip of Uttarakhand :
1. Though the driver was polite and was very perfect in his driving skills, but he did not know any thing about our itinerary or the directions of the places where we had to visit. Every time we had to turn on google maps which caused much delay in our itinerary.
2. Since the Driver was not aware and did not inform us how long the route to our next destination was, we missed the main part of our trip to Kanatal which was the zipline and other activities - the only complimentary things with the trip.
3. Also there was a technical glitch at the travel agent's end since we had specifically in as many words as possible, asked for The Tattva Resort which was a 4 star resort for our stay in Joshimath but when we reached there after a 12 hour long journey, we came to know that our booking was finalised by them in a home stay named himalayan abode which the travel agent claimed was more expensive. The point is not about what was expensive, when e had asked for a particular resort and in the final itinerary we were guaranteed that resort, how come the booking was made of some other resort.
4. Due to a family emergency, our driver had to leave us in Joshimath and return to his home town in Delhi and we were left with no car for 2 days. On the first day when the driver left in the early morning at 5am, we had to arrange on our own for a vehicle that could help us reach Auli from Joshimath. Till evening 5pm that day, there was no call from the Travel Agent or from Travel Triangle as to how they would arrange for another driver or another car. It is only when we called them in the evening did they feel the need to make some arrangements.
Apart from this, even after informing them that we would need a car that would drop us to our next destination i.e. to Rishikesh from Auli, till next day morning, there was no arrangement made by them. Ideally, they are also responsible for making arrangements to drive us back from auli (on the top of the hill)to Joshimath, however, expecting this was I think asking for a huge favour from them. We could also not enjoy the services of the ropeway from Joshimath to Auli since we were guaranteed that the travel agent or the driver would arrange for the tickets but did not do the same. However, having made our own arrangements again to get down from Auli to Joshimath with our luggage, we reached Joshimath on time waiting for the car that would drop us to Rishikesh. However, to our utmost sadness, we had to wait under the sun for almost 5 hours till 3 pm since no car was arranged by them. All this time we were standing without any shelter with all our bags with us and even after 3 p.m. it was due to us and due to our connect that we arranged for a car that would drop us to Rishikesh. That day we reached Rishikesh at 2.a.m. Here comes even worse part. We arranged for the car at a cost of 10,000 Rs. and we hoped that the least the travel agent could do is reimburse us the cost since we had made the entire payment to them in ADVANCE. Here the Travel agent says that he has a budget only of Rs. 9,000 and asked us to bear the cost of Rs.1,000.
Even next day where we had roaming around Rishikesh as a part of our itinerary, we were not arranged for a car. All they arranged for us only to drop us at dehradun airport. We had purposefully booked our flights in the evening from Dehradun thinking that we could roam around favourite places in Rishikesh but this day also we were not provided with the Car for the entire day.
5. We were promised heaters in all the hotels but our hotel in mussorie had no warmer/heater and it was chilling in -1 degree.
Hope I am compensated for all the efforts and hard ships that we had to face during our trip. During all these times, we didn't get single support from Travel Triangle as well to whom we had made the payment of the entire trip in Advance.