e. Earlier communicated points like car with carrier and having accommodations easy for senior citizen was not kept in mind. Our trip coordinator Akash needs a lot of training over the communication part . Thanks to senior agent subhankar who helped where ever required and also refunded some amount when the promised room category was not provided.

th extra charges.Bina Travels showed their inabilty to change the vehicle. But its driver Dorjee Sherpa was very nice, polite, punctual and best guide for 4 days. 2. Driver of Xylo car used from Gangtok to Lachung and back was ill informed. Due to him wasted 3 hours while going to Lachung from Gangtok. As per him, he was not informed by the Travel agency about the places to be visited at Lachung. In the process he missed to show us Spring with medical properties at Lachung. When asked he showed his inabilty since the place was left far behind. 3. Driver of WagonR at Darjeeling was not punctual. On first day he reached half an hour late and on Last day he reached more than one hour late to pick us up from hotel. 4. On every station, Bina Travels themselves were not updating the next days programme, instead we had to ask Bina Travels to update us for the same. In view of deficiencies experienced above it is suggested to provide the perfect services to the customers since we chose the trips for our comfort and not for inconvenience. Also it is requested to refund a suitable amount for the above deficiencies experienced. 1. Adventurous journey from Gangtok to Lachung . Yumthang vally was beaitiful. 2. Nathula pass was worth seeing

s for my itinerary. Best wishes for her. Cab arrangements and Coordination by Megha Das were very good .

The most valuable thing is trust...and very happy with that....we will come next year too..

sired dream package for my Honeymoon. Overall planning and arrangement of my trip was executed properly by her. She has fulfilled all the requests we gave and also answered all our queries. We stayed at Hotel Tashiling Residency (Gangtok) which gave us a splendid view from the terrace view room. At Pelling and Darjeeling we stayed at Udaan hotels which has excellent rooms and also offered us a variety of delicious vegetarian food. Our cab drivers arranged by agency was so kind, patient has a excellent driving skills in those tricky hilly regions. Notably Bidhan Tamang who took us to sight seeing in Gangtok and Pelling was with us for 3 days, very good in communication, friendly, and also very knowledgeable in all local places gave as necessary info and took us to spot on time. He was good in driving also gave lots of suggestions on local cuisine and shopping. Overall it was a very joyous and memorable trip to us. Thanks to Back to Holidays team, Preeti Sharma our tour agent guide, Tamang(s) drivers on various days, and the staffs and members of Udaan hotels (Pelling and Darjeeling).

the cab for about 1.5 hrs . Further more, agent (& her further local agent) stopped picking my phone on my enquiry about the cab. On all subsequent days, cab came late every day. Last day, on my return to airport, it was late by about 1 hr.. Cab for first 4 days was very dirty. Last hotel at Darjeeling (hotel seven seas) was very poor. Though our stay at Gangtok & Pelling was satisfactory. Our stay at Pelling was memorable & so was our trip to Nathu La border

n and inconvinience. We faced this as we couldn't visit nathula pass inspite of paying for it due to cab confusion. Also it would be helpful if hotel at gangtok is near main city as cab fares are quite high in gangtok Road to Lachung Zero point Khanda waterfalls Lachung hotel

and disturbed entire my travel plan, AirIndia arranged alternate connecting flight Hyd- Calcutta- Bagdhogra that lost one day hotel stay amount in Gangtok and Nathula pass also missed, that bit unhappy in the trip and rest all are good service and hotels are good except Lachung. Would have better co-ordination with flight booking agents and hotel agents but not to charge that amount from customers. Zeronpoint was good, Namchi and early morning view of Kanchanjung mountain from peeling hotle was superb.