t and CYS team. nice trip.

ntire trip was well coordinated, Drivers Bee as well as Rissanto, well disciplined, always smiling and very considerate towards his guests. All Hotels booked , Ramada in Seminyak, Pandava in Nusa Penida and Bali Relaxing resort in Nusa Dua , were all clean and worth the value. The team at Bali too was quick in response. However, my observations with respect to some tourist spots and activities as under, is to give fair view of what one gets and take conscious decision to opt or opt out to save on time and money : 1. The place for Lunch booked during first day of Kintamani Tour was different than what was mentioned in our itinerary, finding difficult at our level and driver too was clueless, although lateron some alternative arrangements were made. 2. The Bali Swing at Aloha was not only waste of time and money, but was worthless. Out of 6, only 2 tried. Swing was not even better than the swing at your Home. Rice terraces too not worthy of visiting. So Swing as well as rice terraces is not worth the amount and time spent. 3. While visit to besakh temple is worth, tertha Ganga can be avoided, as it doesn't have much to see. 4. Tanha Lot temple visit was overwhelming. Instead of Teertha Ganga, more time can be spent in Tanha Lot. 5. Ulun Danu Temple is worth, but nothing much to see in Uluwatu , except for Kechak Dance. 6. Nusa Penida island visit and it's all tour are not worth the visit. Snorkeling at crystal bay, is wastage of time and money,and much much inferior to the experience that you gain in Phiphi island tour in Thailand. Overnight stay in Nusa Penida Hotel not suggested as water is salty, instead day tour from Sanur can be taken if at all this island anyone want to visit. 7. The candle light dinner, arranged, was superb and we all enjoyed the evening. Overall experience was fantastic, the Team Kalpana Tours and Travels and it's counter part Indo Jaya Travels Bali, both deserve all appreciations. Ms Soni Jha, Kalpana Tours, was quite patient even though I kept on calling her repeatedly before finalizing fine details of the plan. Regards Prem Prakash Sharma 1. Tanha Lot Temple 2. Ulundanu Temple, 3. Besakh Temple, 4. Candle light Dinner and of course hotel stays.

one at Kandy Mahaweli reach hotel was excellent. Rest all were decent. Repeatedly asking for documents by Travel Triangle was unnecessary and should be avoided.

ch culture of Assam. About Unexplored Trip: What was done well: 1. Closing on the quote - all travel agents do this well! 2. Customizing the trip to include Double Decker, which was a top priority for us 3. Gave us very thoughtful gifts on day 1. We appreciated this more than anything else because we got to enjoy the local culture by donning a part of their local clothing What could have been better: 1. Customer Service - Closing on a customer (booking the trip) is not the end of the relationship. The agency didn't make an effort to communicate progress (hotel booking, safari booking at Kaziranga etc) and even Travel Triangle was unreachable. I had to keep following up on multiple little things and when I couldn't reach any of them for a couple of days, I almost panicked that I was conned. There was no proactive reach-out to provide critical information needed for the travel. Second, there was no check point with us once the trip started. This is not a good thing. If you want the customer to be satisfied, have a couple of check points to see how they are settling down and if anything needs to be adjusted. 2. Be upfront about how much extra all the entry fees is going to come to - No guidance on what's really worth seeing and what's not and which places have entry fee (which is all of them!). Most of the falls were a waste of money because you see them from far away, especially the Seven Sisters. As tourists, we rely on locals to give us this information so we can utilize our money effectively. 3. Some of the 3 star hotels weren't maintained well. This is not a reflection on the travel agency but I think they should consider this when booking other customers 4. Last but not least, use discretion when a customer complains about the driver - It went fine the initial few days and then we had a conflict with the driver which I expressed to the travel agent I was talking to. I had expected some discretion but because the travel agent complained immediately to the vendor and the vendor called and yelled at the driver, we had to deal with crap for the next 2 days. So, if you are going to complain to the vendor immediately, make sure you change the driver instead of letting the customer deal with it. Also, why was this driver assigned to us if other customers had already complained about him?!

understand our requirements and created a custom itinerary for us. Our assigned driver and guide were also very friendly and knowledgeable. They shared with us the history of Bhutan, it's rich cultural heritage and religious significance. Our itinerary was 5 nights long which covered Thimphu, Punakha, Paro returning via Phutenshilong. During our visit, the weather was on our side and we visited all major attractions. We particularly liked the Punakha Dzong, Suspension Bridge, Tiger's nest and Paro cultural museum. The hike to Tiger's nest was the highlight of our trip. All our accomodations were comfortable and the rooms had picturesque views. My wife and I were also celebrating our wedding anniversary. The Green Zone destination team surprised us with a cake and decorated our room. This was a very kind gesture and it made our day all the more special. Additionally, during the trip my mother had forgotten her jacket in one of the hotels we were staying and the Green Zone destination team went out of the way to fetch it and deliver it to us enroute. Overall, we had a wonderful time and have cherished memories of our visit to Bhutan. Kudos to the Green Zone destination team for organising our trip and being on top of everything. I strongly recommend them for Bhutan travel requirements.

ctly done. Hotel experience is also very nice. Aman owner and coordinator was very helpful throughout the Tour. Thanks for making our Vacation so memorable.

, Regarding the trip we did not face any inconveniences and all the things were covered as per the itenery.. pravin was responsive and available for all our doubts and needs!!