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AJ
Ajeet Jain
6 years ago
siang explorer is excellent operator for north east tour.
AB
Aruna Bhat
Bengaluru, a day ago
We customized a tour in Assam-Meghalaya through Unexplored Trip for 7D6N. We had an enjoyable time in the wild, in the nature, in the rain that Cherrapunjee is so famous for and soaking in the ri...
ch culture of Assam.
About Unexplored Trip:
What was done well:
1. Closing on the quote - all travel agents do this well!
2. Customizing the trip to include Double Decker, which was a top priority for us
3. Gave us very thoughtful gifts on day 1. We appreciated this more than anything else because we got to enjoy the local culture by donning a part of their local clothing
What could have been better:
1. Customer Service - Closing on a customer (booking the trip) is not the end of the relationship. The agency didn't make an effort to communicate progress (hotel booking, safari booking at Kaziranga etc) and even Travel Triangle was unreachable. I had to keep following up on multiple little things and when I couldn't reach any of them for a couple of days, I almost panicked that I was conned. There was no proactive reach-out to provide critical information needed for the travel. Second, there was no check point with us once the trip started. This is not a good thing. If you want the customer to be satisfied, have a couple of check points to see how they are settling down and if anything needs to be adjusted.
2. Be upfront about how much extra all the entry fees is going to come to - No guidance on what's really worth seeing and what's not and which places have entry fee (which is all of them!). Most of the falls were a waste of money because you see them from far away, especially the Seven Sisters. As tourists, we rely on locals to give us this information so we can utilize our money effectively.
3. Some of the 3 star hotels weren't maintained well. This is not a reflection on the travel agency but I think they should consider this when booking other customers
4. Last but not least, use discretion when a customer complains about the driver - It went fine the initial few days and then we had a conflict with the driver which I expressed to the travel agent I was talking to. I had expected some discretion but because the travel agent complained immediately to the vendor and the vendor called and yelled at the driver, we had to deal with crap for the next 2 days. So, if you are going to complain to the vendor immediately, make sure you change the driver instead of letting the customer deal with it. Also, why was this driver assigned to us if other customers had already complained about him?!
Sushma Nandan
Bengaluru, a day ago
Hill Dekho has offered us very nice service and we are very happy.
SJ
Shashank Jain
Delhi, 2 days ago
The driver and Cab was very good. The cab was clean abd the dtiver was very supportive
CK
Chandan Kumar Satpathi
Guwahati, 3 days ago
Other than hotel selection at Bomdila rest were good. In initial quotation few points were not clear. Cab & it's driver were SUPERB.
GP
Gayatri Pal
Bengaluru, 4 days ago
Travel triangle helped my planning my trip to Meghalaya recently. Lots of itineraries were shared for me to compare and choose what works best for us. I choose the Musafir Holiday's package and i...
t worked best for us. The driver and the agent behavior was very good and helpful. We had an excelled 6 days trip and we really enjoyed the stays as well.
AS
Anzita Solomon
Bengaluru, 4 days ago
The cab service availed by us was excellent.The driver was always before time,and the car was maintained well.
S
Skreguraman
Chennai, 4 days ago
Excellent trip arrangement. Cab driver was excellent and safe driving. Homestay was excellent in Shillong . Others could have been better but not to complain. Overall a pleasant travel experience...
All the best to caves and waterfalls especially Phe Phe, Arwah Cave
AK
Ashwini Kr
Kolkata, 6 days ago
Gaurav Rai was very helpful with his services regarding prep of the ittenary and also helped in its customisation. I would suggest travellers to choose The Vintage trip. Cab and hotel services we...
re really good.
RD
Renju Devaraj
Kerala, 10 days ago
Our travel agent has coordinated our 8day Meghalaya trip well. Our accomodation in Shillong and Mawlynnong was really good but the stay in Cherrapunji was not upto the mark. Itinerary was prepare...
d and customised as per our requirement. The cab arranged was very good as well. To summarise my family had a great time in Meghalaya.
R
Ritatiwari
New delhi, 10 days ago
overall very good trip except few glitches on part of Travel Triangle. Travel agency Hill Dekho did wonderful job , Devansh n team made every effort to make this trip enjoyable n comfortable. Dri...
ver Hari was courteous, experienced, cheerful, helpful.
Bumla Paas
VM
Vineet Manav
Bangalore, 11 days ago
Well planned.
Stream side hotel is not worth staying if you are travelling with family. Honest suggestion to get it off your list if you care for your customers. Never seen such rude hotel manag...
er and staff.
All other hotels were very good.
Car and Driver was perfect
Chandrasekhar Karanam
Bengaluru, 15 days ago
Trip was good and hotel, cab, driver were very helpful and on time. Travel agent was very good and suggested few places during planning.
NC
Neha Chavan
Thane, 16 days ago
Great location
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Ngalgali
Bengaluru, 19 days ago
The experience was really great. I would be using travel triangle again for my next trip.
SS
Shweta Shinde
Pune, 19 days ago
Great experience. Just one star less for driver as thy can be told to cover distance in less time as due to which we were not able to cover some of the points
KM
Kumar Milan
Bhubaneswar, 23 days ago
The Travel experience was just awesome,and Aloka ji and Aman ji from Uphoria Travels was very good at handling things and all .
All the stay and Tempo Traveller provided by agency also well-behav...
ed.
A big thank to Uphoria Travels.
The Kaziranga stay , Cherapunji stay and all the selection of sightseeing places are very good.
RR
Rohit Raj
Kolkata, 23 days ago
Very nice travel experience.really good cab driver and friendly behaviour and well explained.
P
Prj
Pune, 23 days ago
We are just back from an amazing trip to Meghalaya..
The vintage trip organised us an awesome one..
Ishika helped us in finalising itinerary, booking stays and experiences and answered all my ...
endless questions. During our trip Gaurav helped us co-ordinating with the hotels and experiences. These guys were so prompt that we used to get reply to our queries in mins.
Also aur driver for the trip was very responsive and helpful.
Overall a five star to the team
UK
Uday Kumbhar
Bengaluru, 23 days ago
Very good, Staff of Unexplored Trip, specially Mr. Shashank was very helpful and solutions was given on time for all our needs
SC
Shiv Chichani
Guwahati, 23 days ago
Overall very well planned trip. Our contact point ms. Nikitha chauhan was in continuous touch with us throughout the trip and was very very supportive. She has gone beyond what we expected for ar...
ranging a darshan at Kamakhya devi temple which otherwise would not have been possible due to Navratri rush.
The choice of a few hotels could have been better but on overall basis it was well.planned and executed trip.
SM
Shruthi MS
Bengaluru, 24 days ago
Travel agent name Sanjeev created lot of mess. regarding gotel allocationThen we contacted our travels indeman,they replied quickly and helped us .Please five me a review call so ,I can explain ...
what happened
S
Skandh
Hyderabad, a month ago
Great trip and had lots of fun
SB
Sidharth B
Guwahati, a month ago
Some of the stay were not clean, The driver was so friendly.
RS
Rambabu Surapaneni
Visakhapatnam, a month ago
Hotel "Hillscape" at Chirrapunjee is bad. Horrible service and location.
Hotel Kalyaniz ar Guwahati service is very poor.
But for the above, overall the tour was excellent. We have enjoyed it.