ch culture of Assam. About Unexplored Trip: What was done well: 1. Closing on the quote - all travel agents do this well! 2. Customizing the trip to include Double Decker, which was a top priority for us 3. Gave us very thoughtful gifts on day 1. We appreciated this more than anything else because we got to enjoy the local culture by donning a part of their local clothing What could have been better: 1. Customer Service - Closing on a customer (booking the trip) is not the end of the relationship. The agency didn't make an effort to communicate progress (hotel booking, safari booking at Kaziranga etc) and even Travel Triangle was unreachable. I had to keep following up on multiple little things and when I couldn't reach any of them for a couple of days, I almost panicked that I was conned. There was no proactive reach-out to provide critical information needed for the travel. Second, there was no check point with us once the trip started. This is not a good thing. If you want the customer to be satisfied, have a couple of check points to see how they are settling down and if anything needs to be adjusted. 2. Be upfront about how much extra all the entry fees is going to come to - No guidance on what's really worth seeing and what's not and which places have entry fee (which is all of them!). Most of the falls were a waste of money because you see them from far away, especially the Seven Sisters. As tourists, we rely on locals to give us this information so we can utilize our money effectively. 3. Some of the 3 star hotels weren't maintained well. This is not a reflection on the travel agency but I think they should consider this when booking other customers 4. Last but not least, use discretion when a customer complains about the driver - It went fine the initial few days and then we had a conflict with the driver which I expressed to the travel agent I was talking to. I had expected some discretion but because the travel agent complained immediately to the vendor and the vendor called and yelled at the driver, we had to deal with crap for the next 2 days. So, if you are going to complain to the vendor immediately, make sure you change the driver instead of letting the customer deal with it. Also, why was this driver assigned to us if other customers had already complained about him?!

ctly done. Hotel experience is also very nice. Aman owner and coordinator was very helpful throughout the Tour. Thanks for making our Vacation so memorable.

understand our requirements and created a custom itinerary for us. Our assigned driver and guide were also very friendly and knowledgeable. They shared with us the history of Bhutan, it's rich cultural heritage and religious significance. Our itinerary was 5 nights long which covered Thimphu, Punakha, Paro returning via Phutenshilong. During our visit, the weather was on our side and we visited all major attractions. We particularly liked the Punakha Dzong, Suspension Bridge, Tiger's nest and Paro cultural museum. The hike to Tiger's nest was the highlight of our trip. All our accomodations were comfortable and the rooms had picturesque views. My wife and I were also celebrating our wedding anniversary. The Green Zone destination team surprised us with a cake and decorated our room. This was a very kind gesture and it made our day all the more special. Additionally, during the trip my mother had forgotten her jacket in one of the hotels we were staying and the Green Zone destination team went out of the way to fetch it and deliver it to us enroute. Overall, we had a wonderful time and have cherished memories of our visit to Bhutan. Kudos to the Green Zone destination team for organising our trip and being on top of everything. I strongly recommend them for Bhutan travel requirements.

one at Kandy Mahaweli reach hotel was excellent. Rest all were decent. Repeatedly asking for documents by Travel Triangle was unnecessary and should be avoided.

o cab driver, everything was smooth, and the staff are polite in their communication.

, Regarding the trip we did not face any inconveniences and all the things were covered as per the itenery.. pravin was responsive and available for all our doubts and needs!!

ded to me and Hotels are very clean and luxury and food was also delicious. Cab facility is good and driver are also expert in driving at hills and polite. During my journey they show different different locations and sites seen. They give proper time to visit place. I would suggest travel triangle to everyone.