Yamini's 9 days trip to Europe
7 years agoWe had amazing time in Spain (Madrid + Tenerife). We had booked the flight ourselves from Mumbai to Madrid, Madrid to Tenerife and return flights. Our hotel bookings, airport pick up and drop and activities on few days were planned by Customizeyourtrip.
On Day 1, we landed in Madrid, hotel (Globales Acis and Galatea) was close to airport and it was a decent property. Only shortcoming we can mention here is that, the room was booked with twin beds instead of double room as being couple we would prefer the later always. Another incident was that our driver came late at Madrid airport to pick us up by an hour or so.
We spent our next 5 nights in Tenerifie one of the canary islands in Spain. On Day 3, hop on and off tour was booked for us by Customizetrip in Tenerife. We didn't find it much interesting and left the trip in less than an hour. On the same day, we ventured to Puerto De La Cruz visiting couple of beaches Playa Jardin and Playa Martianez which were beautiful. On day 4, Customizeyourtrip had booked tickets for Costa Martianez which was theme pool park with seven or more different swimming pools with very cold water. We couldn't swim in the pool as it was very cold and lunch was decent included with the tickets. Overall, we found it very disappointing. We left shortly after lunch to Loro Parque. This we booked there ourselves and turned out to be an amazing place in Tenerife. We spent close to 6 hours there and enjoyed a lot. Next day, Customizeyourtrip had booked "Whale & Dolphin Cruise On Board The Bahriyeli With Mar De Ons Los Cristianos". It was decent but far from our hotel. It took at least 2 hours to reach the destination. But, overall it was fine. Next day was leisure. We chose to visit Mount Teide , a volcano mountain situated in the middle of the island. We had rented a bike costing 40 euros for 2 days. It was very adventurous ride going through beautiful trees, surrounding mountains, and very good roads. We also enjoyed hot water swimming pool in our hotel at Tenerifie. There was only one free entry to the warm pools and it was worth it. The hotel was overall good with good breakfast. However, we would suggest to rent a car or bike to roam around the island. Our hotel was La Quinta Park Suites.
Next day we returned to Madrid and we checked into a hotel, located in the middle of the city of Madrid - Hotel City View Florida Norte booked by Customizeyourtrip. We could roam around easily exploring the lanes of Madrid. Next day in the evening, Customizeyourtrip had booked "Flamenco Show Torres Bermejas With Drink". We enjoyed the 1 hour show by talented dancers.
To summarize, we liked the hotels booked by Customizeyourtrip but we felt they were lacking local expertise in selecting activities/tours/sightseeing for us. Also, the coordination/communication was quite reactive, we expected little proactive responses from them. In our previous trip to Bali booked with travel triangle, we were assigned a dedicated local agent who helped us throughout the trip coordinating on drops, pick ups and other things.
