Saurabh's 5 days trip to North East
6 months agoHello Travel Triangle team,
First of all, thanks for organizing blissful journey with my family, which we all had enjoyed a lot. Kudos to the team!!!
Below are pros and cons which I like to highlight for reference.
1. Our travel agent was Akhilesh Srivastava from Indeman Travel, who managed our trip well enough and handled few hiccups very efficiently.
2. Cab drivers, Yassih Adohc for Gangtok and Musaddik Alom for Assam and Meghalaya, both had done a tremendous job and took us to every tourist place as per the itinerary on time. Thanks a lot to both guys.
3. Hotels were good enough for night stay, mostly with no issues.
4. Pickup-drops were done on time, no issues in that.
Special mention - "Musaddik Alom" helped us in reaching hospital with our kid in shillong. My kid fell down in shillong Hotel room and got hurt. He also managed to complete the itineries along with the hospital. special thanks to the driver.
5. Hotel Kaso in Gangtok was good however it seems like property being managed by inexperienced staff, as I was traveling with my 3 years old kid and there was requirement of milk, at first instance they didn`t respond positively (could be issue of language barrier) and told us that there was no availability of milk however after Akhilesh intervention, they provided us milk. When we asked for tea in room service at 6:30 pm, someone said from reception "abhi to dinner banna start ho gaya hai Gas khali nahi hai". this is not acceptable. if you have a hotel with so many floors and rooms, you need to equip your kitchen with multiple stoves. Food quality was so-so, the servers were courteous however some of the food items were not hot like poha was served cold which became hard, upma was dry and could have been cooked more. Kindly arrange hotels which has microwave to serve hot food and provides milk facility specially when there is a travelling family with Kid.
6. We stayed at La-Castle in Shillong and had a great experience over there with no issues.
7. La Kuper Inn at cherrapungi was not good enough, things were limited due to remote place which is fine for us, however staff doesn`t seem to care much about guest instructions as I explained them in advance, in written and verbal instruction both that to make a dish without onion-garlic for my father at dinner however they skipped the instructions and in the end my father ate chapatis without any curry/dish, it was disappointing for us and made the stay uncomfortable. Breakfast was late, food was below average and our driver didnt got food and water in the washroom. At last, the driver "Musaddik Alom" left without breakfast and bath. Not recommend at all. Also, in one of the bathroom (Room no 9), there was issue of water clogging. During bath, the water was getting filled in the bathroom.
8. Riwar Cottage was good, food options were limited and amenities like wifi, tv was not available due to remote village location, however it was fine. Staff was courteous and services were provided on time efficiently.
9. Arna Residency at Guwahati was good for stay, no issues here. however one thing I would to inform that staff needs some more training about how to behave with guests specially senior citizens. After check-in, my father asked for 4 cups of tea to be served in room, but the staff in reception said "72 rs ki hai ek chai". We didnt asked for the rate, it was weird for us however we ignored it.
10. Two hiccups were there during check-ins, when we reached La-castle and Arna residency, we were informed that our booking was not confirmed, however it was resolved by Akhilesh at that time. Hotel management informed us that "the bookings are being made on spot. In case, no rooms were available, what you would have done, Sir?" I would like to mention here that in such case we would have been sent to another hotel which is not good. The hotels should be always pre-booked. so that the tourists dont need to wait.
Few Pros:
1) La-castle food was great for us. they followed all the instructions perfectly.
2) Riwar cottage provided all the facility they had on time. their behaviour is phenomenal as they were always responding with a smiling face.
3) Both the drivers were great.
Overall trip was good and we enjoyed a lot, Thanks to the Indeman Travel and Travel Triangle team once again.