Friends Packages

more comfortable. The hotels provided were very good and offered beautiful scenic views. Overall, it was a memorable and well-managed trip.

t was knowledgeable and understanding. After booking the trip, another agent was assigned who was not as knowledgeable regarding the areas we visited. However, we wouldn't have received as much support from other package providers after booking, so this is still good. Gurudongmar Lake was an awesome experience. Four days after our visit, the Lachen route was closed because of a landslide. Nathula had just opened after bad weather, and we were able to visit.

e last day, we had specifically paid extra for a private tour, and the same was confirmed by the travel agent. However, instead of the private tour, we were clubbed into a group tour without any prior intimation. This was particularly frustrating because we had paid additional money specifically to avoid a group tour. When we raised this concern, we were told that we should rely on the itinerary instead of the WhatsApp chat, which did not make sense since the private tour had clearly been confirmed by the agent. The day-wise planning was also not optimized. For example, on the Sentosa day, we completed the Sentosa Cable Car around 1:00 PM, while the Wings of Time show was scheduled only at 7:30 PM. This left a gap of almost 6–7 hours with no guidance or planned activities. Singapore was extremely hot during that time, and exploring outdoor beach areas did not make sense. We were left to figure things out on our own in an unfamiliar place. Eventually, we had to spend extra money to visit the Oceanarium just to utilize the time and manage the long gap. Proper planning and guidance could have avoided this inconvenience. Similarly, on another day, the itinerary included Museum of Ice Cream, Marina Bay Sands, and Gardens by the Bay. We completed the Museum of Ice Cream in about 1 hour–1 hour 15 minutes. When we checked with the driver, we were told we had to wait for nearly an hour as pickups were scheduled. This resulted in us waiting in the hot sun without any proper arrangement. When we contacted the Abroad Vacations agent, the response was that they had already paid for the transport and we could not take a Grab. This was not helpful, and we were left with no option but to wait. After reaching Marina Bay Sands, we later realized that there were timings for Gardens by the Bay, which were not properly communicated in advance. Because of this delay and lack of coordination, we had very limited time to explore the Flower Dome, and we had to rush quickly to the Garden Rhapsody show. The entire day felt rushed, and we could not explore the attractions comfortably or to our satisfaction. Additionally, there were multiple instances where only driver timings were shared, without proper guidance on meeting points, buffer time, directions, or how long each activity would realistically take. The expectation seemed to be that we should manage everything ourselves in an unfamiliar city, which was stressful. The main reason for booking through a travel agent is to have a seamless experience, proper planning, and guided transportation throughout the trip. However, in our case, we were mostly left with just tickets and driver timings, and we had to figure out the rest ourselves. If we had to plan everything independently, it would have made more sense for us to book the tickets directly. The lack of guidance and coordination defeated the purpose of booking through an agent. Overall, the trip lacked coordination, proactive communication, and proper planning. We expected a smooth and well-organized experience, especially after paying extra for certain services. We hope Travel Triangle and Abroad Vacations improve their coordination, honor confirmed bookings, provide realistic day planning, and ensure clear communication so future travelers do not face similar issues.

e so that we can choose accordingly Room size and quality of food served during breakfast is always below par Rest all great

tegory Properties) – 5/5 The hotels provided in both Shimla and Manali were clean, comfortable, and exactly as promised. Travel Agent (Advance Easy Trip) – 5/5 The agent was extremely cooperative and responsive from Day 1. Planned the itinerary perfectly Daily follow-ups and quick assistance No hidden charges or last-minute issues They ensured a smooth, hassle-free travel experience.