Amazing Pocket-Friendly Singapore Family Package

kage, which were not provided. However, it was agreed to deliver at my house through courier. 1. 1st day pickup was delayed from Singapore airport. 2. No pickup to Hotel was arranged at Malaysia. Self cab was arranged after a long wait. 3. Hidden service charge of Cruise not intimated proir which is around 168 SGD~9240 INR. 4. As per itenary fountain of wealth in singapore was not shown. Little India and China Town was just shown from vehicle. To cater other co passengers requirement, we were taken to other place like flyer which was not part of the package and additional cost. Madame Tussads was not shown. 5. Travel from Singapore to Malaysia was hectic in Coach with kids. Considering kids, atleast flight should have been booked. 6. Cruise experience was good. But preference should have been given for balcony rooms . Opinion should have taken prior to booking 7.Time in genting highlands was not sufficient, should have well planned.

inder. Universal studios and santosa island trip was ultimate.

te for more than One and Half hour.Apart from this remaining Tour was very good.All the promises were fulfilled and we are satisfied with the service.Wish Travel Triangle and Satguru Travels All the Best.

nd a four year old son, i wanted this trip to be a smooth one...to make it very smooth i gave all the freedom to the agent to guide me regarding the trip and also book the flight tickets... It appears the holiday episode travel agency are highly immatured in terms of travel planning and coordinating... All the Singapore hotels check in is at 2pm,,,if you are reaching early its your headache.... I have been in contact with the agent and kept asking him to confirm our early check in...they could have booked our flight by noon on the previous day or the same day and would have guided us better.. Inspite of contacting the travel triangle agents they couldnt handle this and gave me the worst experience ever...the holiday episode guys have booked a room in Value hotel thompson at singapore with the hotel's review being very bad in trip advisor...i asked for a change of hotel and was accommodated at days wyndham singapore, that does not entertain early check in.. the agent kept arguing with me to get into value hotel thompson..if we needed early check in... Travel triangle agents couldnt do anything and were apologising for booking the flight tickets early because of which early check in couldnt be arranged...finally after paying 2,75,000 INR i had to pay rs.4000/- again for an early check for one room and no complimentary break fast was arranged and we didnt have an idea abt this.... The holiday episode guys have delayed and carried the confirmation vouchers till the nth moment giving us lot of stress... Singapore visa reached us just a day before travel inspite of paying them advance almost a month back...scheduled itinetary was not in place and had to keep asking them repeatedly for that...we received it on the day of travel... We were in the universal studios and didnt have entry tickets...had to ping them on whatsapp group, and then the tickets were sent... We reached Kuala Lumpur , Ibis style hotel and there we learn we need to pay 40 Malaysian ringetts for travel tax, that was not mentioned before...when i spike to the agent, he said we need to pay and that does not need to be told...40 ringetts is a small amount but still needs to be mentioned when travelling abroad ..something like hidden charges from the agent....after yelling at the agent that he was responsible for the entire accommodation, over an international call, the amount was later refunded after we reached india.. The trip would have been better without these hiccups...ibis style and days hotel by wyndham are all boutique hotels especially designed for tourists from abroad..food was ok... Water was not provided by the agent except in malaysia where 500ml of water was provided for a day per person...my earlier trips did so...i have no idea if that is done by other agencies.. Positives from the trip, we did enjoy n had a good family time Night safari, universal studios, jenting highlands

ommodation + touring places within Singapore The Areas for Improvement: 1. Matrix Cellular - They reached us through Travel Triangle and got us a SIM. The SIM did NOT work in Singapore airport-and we couldn't contact our Driver. Only later we realized that the Matrix SIM does NOT work on Samsung phones. Luckily we had an alternate phone where it worked. 2. Matrix Cellular once again - The local Singapore number allocated to us belonged to a pool of numbers-that was previously allocated to some other visitor. It so happened that this previous visitor had already registered this Matrix Number against his email id on apps such as GRAB (for TAXI. food etc)-and we weren't able to register ourselves on it. In hindsight, should have probably just enabled international roaming on my regular cellphone provider in India 3.Food-Didn't know where to find Vegetarian Food in Singapore as soon as we landed in the Hotel. Probably Travel Triangle should provide some suggestions as part of their checklist / planner - especially for first time visitors like us 4. The Hotels (V Lavender and Hotel Boss) were just OK. The rooms were extremely small and bathrooms even smaller. In Hotel Boss-we didn't even have a cupboard to keep our clothes. 5. The Breakfast at Hotel Boss was NOT as good as Hotel V Lavender in terms of options for vegetarians 6. NamHO DMC (the cab operator) was decent-but could have been better. Their Indian drivers are great - but the same can't be said about their Chinese/ Malaysian Drivers - one of whom we found especially impolite. 7. On one of the days - Nam Ho driver dropped us at the wrong place - and it took us some time to figure out. We then had to call the driver back to the correct destination (eventually lost a valuable hour) 8. On another day-Nam Ho taxi service was delayed by 40 minutes - Their vehicle broke down unfortunately. Would have expected them to call us and inform about the delay- which they didn't. This is NOTreally a big deal - but I was surprised they didn't even inform as a courtesy - because these guys are very particular about time-and never hesitate to let us know whenever we are delayed by even 10 minutes to the pickup-drop points. So Double Standards I guess !!! 9. Dec is very crowded in Singapore (I thought these crowds exist only in India) - No excuses here - I should have done my homework. More crowd =Longer Waiting Times. We had to miss out on Cloud Forest - because it had a 90 minute waiting time in peak season - and we just got too tired. 10. The larger crowds also meant that we were waiting on much longer queues for rides in Universal Studio. So that meant we didnt cover a large chunk of Universal Studio. I did notice that a premium ticket is available for Universal Studio with much shorter wait times. I think Travel triangle should provide this as an option. I mean we don't make trips to Singapore - so you may as well spend some extra money having travelled all the way there. The problem was - I didn't even know such an option existed until we entered a ride at Universal (which was too late in the game) 11. You want to make sure that you get Travel Insurance from Babu - It just costs a few extra bucks - and you get peace of mind during travel. Now, Babu didn't tell us that they do Travel Insurance until the final week before the trip. If I had known such an option existed earlier when planning the trip - I would have gone for it. I finally did get a Travel Insurance from Matrix - but perhaps I should have gone through Babu so that I deal with a single person for all arrangements. 12. Visa Processing- No major issues here-but since I was in Chennai-I had to coordinate with a different travel agency suggested by Babu. No big deal-but I would have preferred to keep all communication/ coordination with a single person/ entity-instead of having to deal with multiple people 13. The INR 8000 voucher provided by Travel Triangle-I didnt find the offers exciting enough-and ended up NOT using it. Travel triangle should come up with something better. Overall- I feel optimistic about the trip. Don't look at the long list of Areas for Improvement as a Negative. Look at them as opportunities to further improve customer experience.

t is too long,

well aware of the places we could visit in our spare time. Overall a good trip. Universal Studios and Sentosa my daughters enjoyed that the most

d quoted me many times . My trip was very well arranged and the resort EMBUDU VILLAGE which Dimple suggested me was exactly what I was looking for.