ion was terrible. Despite asking repeatedly on WhatsApp for cab details, there was no response. When we landed at the airport, we realized no cab had been booked at all. We were forced to wait for more than 1 hour at the airport with small kids in the cold, with zero support from the agent. We called him nearly 20 times, but the response was extremely poor. Eventually, they just booked an Uber, again without informing us properly. When we reached the hotel, the situation got worse. The hotel condition was pathetic—broken beds, stained bedsheets, and cockroaches in the dining area. On top of that, we were shocked to learn that the agent had not paid the hotel or the cab, and we were forced to pay on the spot to avoid further trouble. The next day, when we left for Manali, the second hotel was also below standard. The driver was from a different city and had no knowledge of local sightseeing. Despite clearly telling the agent in advance that our main purpose was to see snow, we completely missed Rohtang Pass because the driver did not know the timing, permits, or protocol. We also requested help with local shopping, but the driver himself had no idea and couldn’t guide us at all. The team was extremely poorly coordinated, with no clarity, no planning, and no accountability. The worst incident was when the cab driver stopped the vehicle mid-road and refused to go further, saying he hadn’t been paid. This was terrifying and completely unacceptable, especially with kids traveling. Even though dinner was included in the package, we had to pay an additional ₹7,500, which has still not been reimbursed. Our payment is still pending with the agent, as we had to cover hotel and cab expenses ourselves due to his failure. Overall, this was a very poorly planned trip, with no response even after countless calls, no responsibility, and no professionalism. I would strongly advise against using this agent. After this experience, I will never choose Travel Triangle again.

erall, I am very happy with the coordination and service provided.

ur activities and transits. His careful planning and support, along with the dedication of all the ground support team made our experience in Thailand wonderful, and we are deeply grateful to each one of them. Warm regards, Sukanto and Rashmita

nation for such a big group was excellent, and we all enjoyed a memorable and hassle-free vacation. Thank you for an amazing experience!

d excellent. The experience with the agent when planning and booking the trip was excellent. But, one thing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction. We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you. There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

ut after speaking with Ms. Jyoti, all our doubts disappeared. Her deep knowledge, clear guidance, and patience in answering every question really impressed us. The entire trip was beautifully planned, hassle-free, and perfectly customized to what we wanted. From hotel stays to transfers and activities, everything was smooth and well-organized. We truly felt taken care of throughout our journey. Highly recommend Holidaycise Travels to anyone planning their special trip. They may be a startup, but their service is absolutely top-notch

y relatable. I returned home safely after an amazing trip to Thailand. We have countless delightful memories from our time in India, not to mention several souvenirs! I appreciate your help with our travel arrangements; everything proceeded exceptionally well. The hotels were excellent, providing a charming combination of modern amenities and heritage. The guides were always eager to impart their knowledge about the attractions we explored and were willing to adapt to our needs.

smooth and enjoyable. Lucky ensured to give his best in getting the trip to sail as smooth as possible. Kudos to him ! There were, however, a few small coordination gaps across different days (infant count on the 4-Island tour, and the airport drop timing mix-up in Phuket). With slightly tighter internal communication and better clarity passed on to the drivers, the experience would easily have been a perfect 10/10.

ut visa and on trip requirements.. Navigatio Asia have a local team in Phuket which is an asset for a seamless experience... At the start of the trip, we got International SIM for maintaining basic connectivity and easy low/no mark-up Forex card for local usage - both items helped when on the trip. During the trip, the team was very prompt & responsive for any queries that we had. All the transfers were comfortable and well planned. They ensured transport details for next day was shared in advance on regular basis. The hotel accommodation was as per our requirements. The rooms were great & very clean and as requested..Worth the money spent.. Special mention for Baan Lamai Hotel & Resort from where the Patong beach is easily accessible across the road... It was ensured that we get proper vegetarian food at all hotels as well as on the Boat trips.. All the local operators for island hopping were very polite and informative... They even suggested how to maximize the time we had at every location.. For the day at leisure we had support from their team to arrange for rental cab on payment basis which is much better than local Grab taxi service Our vacation was a huge success !! Would highly recommend Navigatio ASIA for planning an unforgettable vacation...

act agent they always communicate Everything in well advance