took 10 minutes for us to meet the person. 2. Similar thing happened in Mombasa, the driver was their at the airport but was not holding a plackard. We used our prior experience and requested a local person to call. 3. The safari van was pathetic. There were other safari vans which I visited and found them in a much better condition. This is where we spent most of our time in the first 5 days and the vehicle was of very poor condition. This is why I have given a rating of 2. Now the good parts: 1. David, our driver, was punctual, knowledgeable and a very good guide. We loved his company. 2. Anshul and Chander from Safari trails were constantly in touch with us whenever possible. They also helped me whenever I needed anything. 3. All the hotels except Amber hotel at Nairobi was superb. Rooms, food, and accessibility were the best in all of them.

r communication and promptly assisted us with any question we had in our mind. From arranging the activities to the amazing stay, she managed it all so well. The breakfast included in the hotel was the best part to the stay. From the pickup to drop-off, Nigel was the best tour guide anyone could have asked for. He ensured we are always aware of the culture and beauty of Cape Town, gave us amazing recommendations all around and above all ensured our fast paced plan was executed to perfection. We managed to do Cape Town city tour, Table mountains, Kayaking in the ocean, Kirstenbosch gardens, VA waterfront, Helicopter ride, Wine tasting tour all in 3 days thanks to his impeccable service. Will highly recommend them to anyone planning to come down to South Africa. The reason we are giving poor score to Travel Triangle is because of our hassles with Indian agent Tripmarket. We expected far better service and planning. Our visa application process was long drawn with constant back and forth and delayed unclear communication. We had to constantly chase down around the process. Most communication showed lack of knowledge, was not on time and that leads to a poor customer experience. The initial hotel that was offered to us was in an extreme unsafe locality, which thankfully we caught on time and asked for an alternative. Similar feedback around the activities that were offered on initial mails, as we had to come up with our own research and recommendations. We had to loop in Mr Jibin from Travel Triangle and he ensured that our frustrating booking experience comes to a halt. Credit where it is due, Tripmarket tweaked our trip to needs post our recommendation, ensured the visa process was done on time once the documents were shared and hooked us with a really good South Africa agent. So if you do go ahead with Tripmarket, please ensure you do due diligence before locking on the trip and expect to put in your own effort for the perfect trip.

ckly. Though the vehicle broke down on 2 occasions, the driver has good connect with other drivers and he was able to fix the vehicle within a short span of time, all transfers were comfortable and were on time Service of the travel agent - Shalini was always on her toes and she followed up regularly to ensure that all our queries were answered in a timely manner. We felt very confident and safe to have made this choice

xperienced snow fall there ..it was lovely.

eed people who know the place and also know your requirements. Mr.Sandeep did a wonderful job of communicating everything to us beforehand and taking care of our requirements. Our tour guide Antony was also so much fun to be with throughout our trip. He was fantastic at finding the animals and taking us to them. We saw a faceoff between cheetahs and hyneas and a lion hunt in Masai Mara. The places we stayed also were very good except for one place in Masai which was a bit far from the game drive but otherwise everything was so perfect. Naivasha hands down is the best part of the whole trip. It was for me like a paradise on Earth with all the animals in one place and we walking among them like it's our home too. For the whole time I was there I felt like I was in a magical land which it is actually! A trip to Kenya without Naivasha is definitely incomplete.

stays at Elementaita and Amboseli. Very friendly guide cum driver (Anthony) throughout.

y problem was on return when the car broke down and we missed our elephant orphanage trip. Could have arranged an alternate vehicle quickly. Overall a very good experience. Safari at Masai Mara and Lake Nakuru.

beach/Game drive/tsisigama national park tour / cape town recourse were incredible

e is that it can be easily skipped. Ambosili was just ok. The travel time and roads suck. The driver had no clue of the time taken from one destination to the other. ....it takes 8 hours from one to the other because of the condition of the roads . We had specifically asked for a safari van with AC....a van was given in which the AC WAS NOT WORKING. The driver to our surprise decided to take his family along in the van....our privacy went out of the window. There was poor coordination between the Indian agent and the Kenyan counterpart. The trip was booked through travel triangle but they conveniently put us on to the agent and disowned us after collecting the money. Service tax was added at the last moment and was not part of the quote.

gs and improvization of services: 1. on our arrival the cab was not there to pick us up at the airport 2. the hotel at cape town was in a really bad locality and very far from the city center 3. the car provided was in a really bad state and the bookings were such that it was difficult to change our booking