g agency and agents assigned. Parul and Shubhangi were assigned to us by TravelTraingle for quotation and initial planning They were very polite and good until we booked with them. but after paying booking amount they were least bothered about how they should plan, what kind of hotels should be given and what all should tour include. They started giving us pathetic ideas , weird hotels and baseless tour plans. We had to search on ourself best hotels and tell Parul to book that as if they were paid only for booking stuff. we had to spoonfeed them for Hotels, each day plan. Regarding payment also it was agreed to pay remaining amount before a month but they started irritating everymonth for payement and warning us that they would cancel the booking and not pay back the advanced amount. In the end we had to plan everything on our own and just tell her to do same as we have paid her. After reaching there to Parul was least bothered about her clients. Philippines has a bit issue for Veg Food and we asked her to inform our tour people about this that we would need veg food. but it wasnt done and we had to pay extra for veg food. Also after the tour there was no hotel drop, which seemed too illlogical. The only thing which was planned by us- "SCUBA DIVE"

- Hotels were good, no real complaints on that front Things that could have been better - - While communicating needs of trip, I think some miscommunication happened and I believe fitting "dan ang and bana hills" in the trip could have been great (maybe even if it meant removing ho chi minh). Talking to other travellers there, I realised those were the more touristy place - I had mentioned that it's our honeymoon trip and first international trip as couple. Any small gesture with regards to that (like maybe decoration or dining) would have been great. Of course, I didn't push on arranging anything so I don't mind as such. Halong bay trip was mentioned as "romantic and intimate dinner" but it was just a simple dining hall setting with all travellers sitting together. - Some tour buses were a bit uncomfortable / crowded, I have left feedbacks for them accordingly - A bit more proactive communication from TripNexa's side regarding weather, currency exchange, popular dishes there etc, would have been good. Anyway, I had pinged Shruti or you in cases where I needed inputs.

her one and the other room had no latch in the washroom.. The hotel staff was so rude and ill mannered... However Nitika was a great help throughout. This woman has worked hard and me and my husband appreciate her efforts. Stay at Mahe was luxury. More than satisfied Complimentary trip to Silhouette Island

ic. Rest transportation facility and hotels were great Elnido islnd trip and dospalmas is worth going

gud.

though. Overall a nice trip . We had a great time altogether. The best was the three night stay and activities in Maldives... It was out of the world.

ation, day tours, Parul was always reachable and ready to extend help at any point of time. I would recommend RLH to anyone who just wants to relax and have a laidback trip. RLH will be there to take care of you for the entire trip.

ilippines to make our trip a successful one

problem was the hotel room allocated in Bohol, Philippines was on 6th floor and the elevator wasn't not functional during our 2 days of stay. Philippines is a great country to visit.

e positive response from any of them. Things took a turn when I was offered an itinerary for 7days from Red Letter holidays, courtesy Travel Triangle for a very competitive pricing. We immediately wanted to discuss regarding this package and to check if a few things can be customised. Our point of contact from Travel Triangle was Kopal and Shivam, while from Red Letter Holidays was Ujjawal. Ujjawal is a very nice, polite and co-operative lady, and all our wishes and interests were customized exactly as we wanted. The next step was confirmation and payment. Travel triangle has an excellent facility for payments in EMI and our vouchers and booking confirmations were provided to us with each EMI that we paid. We faced a bit of hiccup while getting Philippines visa from the Mumbai Consulate and I must acknowledge Ujjawal for her help and support to provide the necessary documents that were required. She even provided us a local reference in Philippines in case we face any issue after reaching there. Finally, about our trip. We had a dedicated car and driver during our stay in Cebu (pickup and drop from airport, hotel transfers, daily trips all were taken care off and we did not spent a minute worrying about these things). The hotels were good and we had a nice experience in each one of them. The daily activities were also arranged properly. The tickets to some daily activities were taken care of and we did not have to spend any time standing in the queue for tickets. Overall it was a wonderful experience and we will cherish our memories in Philippines forever, courtesy Travel Triangle (Kopal and Shiva) and Red Letter Holidays (Ujjawal). 1. Swimming with whale sharks in Oslob 2. Visiting 2 of the most famous waterfalls in Cebu ( Kawasan and Tumalog) 3. Visiting the Tarsier sanctuary 4. Visit to the Chocolate Hills 5. Loboc River Cruise 6. Island hopping in El Nido

ed about the security deposits to be paid at the hotels while checking in. 2) i experienced bad service at both the hotels @patayya i was charged for water bottles where as their was no drinking water in the room. No dustbin , no tissue papers. All these items were provided to us on the second day afyer they cleaned the room. So i paid 200bhat for water bottle which was actually free. I made these points at the reception while checking out but they threngthened me against my securify deposit. 2) in bangkok i was given a standard room by the travel agent when i asked for a superior room.standard room was off a bed with 2 matresses for individuals. I payed extra 900bhats and upgraded myself to a luxury room as superior rooms were not available. 3) Their was no bell boy to carry the luggage to the rooms. I literally had to take them my self to the room while checking in and while checking out. Chinese newyear was the excuse given to me by the agent. 4) their was no cab to pik me up at the hotel in bangkok to the airport. My pickup time was 8.00 Am. Me and my wife were at the lobby bh 7.45 am l. My wife answered the call at 8.15.am in the lobby. The driver said hes at the hotel. We waited at the hotel till 8.45 but cab never came. We hired a pvt taxi and reached the airport. I was constantly in touch with your executive in bangkok via whatsapp he kept clainming that the driver is at the hotel but their was nobody. 5) my flight got delayed by 8hrs but i wasnt informed abt it. I spoke abt this matter at the checkin counter. The spicejet executive said because we had booked tickets via an agent the mail must have been sent to the agets id. Even then i did not get any update from the travel agent regarding a flight delay. So overall i can rate my trip 5/10 with your services. Tips. Please make sure you share all the minimal information you already have with your clients. Its not always about converting a lead into client. Ex. Not being informed abt security deposits and flight delay.

ance for your future travel :)

llers.