Recently I travelled to Cambodia with my family of 4. The overall experience was excellent.
The booking agent (Rossie) was Asia Authentic Travel (AAT) placed in Vietnam. However the billing ...
and financials were handled by TravelTriangle (seems like coordinated from India). This is just information for other travellers and did not impact any of the booking or travel agenda. This is just for information.
The coordination and response was excellent by AAT. They provided quick response to selection of hotels, planning of the trip., arranging for vegetarian food (all of us are vegetarians). The agent clearly communicated with us on WhatsApp and was extremely responsive, even when it was late night in Vietnam. Thank you Rossie.
It appears that we had to pay the amount in two installments. There were initial challenges. Somehow, payment using a foreign credit card has a few challenges. However, somehow coordinating with AAT (Vietnam) and Travel Triangle it was sorted out. One word of caution, the number of emails that I receive about payment in spite of making arrangement seems quite annoying and I had to verify to ignore these emails. This is especially critical as I don't want to miss a payment and the trip to be cancelled. Secondly, we are all American Citizens, however, it was asking from Indian Pan card to make payment. This did not make sense as foreigners does not know anything about this. However, this was sorted out as well. These are minor and did not impact the trip.
Arrival and Trip:
The experience was excellent. The driver was on time at the airport. The Vietnam based agent repeatedly checked and confirmed flight arrival time and ensured that the driver was there on time and confirmed on the day of arrival. The tour guide was excellent, patient and very accommodating. Due to last minute closures of some attractions, we had to change the schedule a bit and the agent was very willing to accommodate minor changes.
Hotel (Tara Angkor Hotels, Siem Reap)
The hotel was good from a cleanliness. Staff were very polite and helpful. The only challenge was internet speed. This was very challenging as signal strength was good only close to the access points and we were further away from the access points and it was dropping several times. We had to ask for a change of room. The breakfast buffet was good (limited choice for vegetarians, but not bad).
On the whole the trip was EXCELLENT and I will definitely recommend AAT (Rossie)/TravelTriangle (Chetna Sharma).